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Contact Center Remote Agents

If your company is considering hiring remote agents for its contact centers, these systems from top vendors can provide the agent support you need.

Employing remote contact center agents may be the viable solution that your company needs to react to agent turnover and further solidify your call center processing. Compare the vendors below to learn about their services and the benefits of using a remote software system.


Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise. For more information, visit www.aspect.com.


Avaya is the global leader in contact center and enterprise customer communication solutions. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, service and competitiveness.

Cisco Systems, Inc.

Cisco is the worldwide leader in networking for the Internet and a leading provider of communication and collaboration solutions, including solutions for the contact center. Cisco customer solutions combine powerful contact center multi-channel routing and queuing with voice self-service to create unique, content rich experiences. Cisco is also delivering the next wave of customer care that enables enterprises to integrate traditional contact center tools and processes with Web 2.0, emerging social medias, and video in order to deliver compelling customer experiences and proactively manage a company’s brand and reputation. Learn more at www.cisco.com/go/cc


The inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, agent hiring and customer feedback measurement tools. Taken together, the inContact service center platform creates an integrated, all-in-one software solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site. Please see inContact’s cloud contact center solutions.


Support.com, Inc. (NASDAQ:SPRT) provides cloud-based software and services to deliver next-generation technical support. Support.com helps leading brands, including IoT solution providers (for example in connected home, personal entertainment, medical, or automotive applications), software vendors, consumer and business electronics suppliers, communication service providers, as well as premium technical support businesses, strengthen their customers’ product experiences. Customers want technology that works the way it’s intended. By using Support.com software and services, companies can deliver a great customer experience, leading to increased brand loyalty, customer retention, and additional revenue streams. For more information, please visit www.support.com.

Verint® Systems

Verint® Enterprise Intelligence Solutions™ is a leader in enterprise workforce optimization software and services. Its solutions are designed to assist organizations of all sizes in capturing customer intelligence, uncovering business trends, discovering the root causes of employee and customer behavior, and optimizing customer experiences. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization™ suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, interaction analytics (speech analytics, data analytics, text analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire service delivery network, powering the right decisions to ensure service excellence and transform organizations into customer-centric enterprises.