Predictive Dialing

Altitude Software, is the leading independent contact centre vendor for unified interaction solutions. Altitude uCI™ (Unified Customer Interaction) suite over IP manages and improves interactions. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre.
 

Aspect Software, Inc. is one of the world’s largest companies solely focused on IP and traditional voice-based products and services for customer service, collections, sales and telemarketing business processes. Each day, Aspect powers more than 125 million customer-company interactions at thousands of contact centers around the globe. Our Signature product line offers ACDs, dialers, voice portals and computer telephony integration (CTI). The Contact Center Performance Optimization product line provides workforce, quality, performance and campaign applications. And our Unified IP Contact Center delivers a comprehensive, CTI multichannel solution.

Why Avaya Solutions? Avaya focuses on customer-driven processes to provide support for best-practice CRM and management, customer segmentation strategies and commitment management.

Chase Data is a True Solutions Provider Company that develops and delivers complete turnkey software and hardware solutions to businesses that require our expertise and experience in Predictive Dialing, Call Center technology and Computer Telephony (CTI). Chase Data offers a host of solutions and services ranging from complete industry specific to server concentric solutions. Our Small Business Edition Dialer Server starts at $9,995. That price includes automated Dialing, CRM Database Management, Digital Recording, Transfer, Conference (CTI ) and web based technology.

Synchrony is a CTI customer management solution that helps small and mid-size organizations and enterprise departments to deliver consistent and highly responsive customer interactions. Its unique architecture links multi-channel contact center functionality with a powerful agent desk-top portal that delivers significant productivity and revenue gains by providing a consolidated view of the information and resources necessary to optimize each customer interaction. Whether on-demand or on-site, Synchrony is delivering significant value to organizations around the world, including industry leaders in education, entertainment, financial services, healthcare, manufacturing, and travel.

Cisco Systems, Inc. industry-leading customer contact solutions provide businesses with differentiated competitive advantage enabled by superior customer support and service capabilities. Cisco’s customer contact portfolio includes both TDM- and IP-based speech self-service and assisted-support software solutions for large and mid-sized customer contact centers – all designed to improve service, reduce costs, and increase productivity.

Prosodie Interactive is an industry leading Interactive Voice Response service provider with more than 20 years experience working with multi-national organizations in North America. Prosodie helps increase the CRM efficiency and customer experience for Contact Centers by automating applications such as: Inbound Call Routing / Steering, Branch / Dealer / Store Locator, Skills Based Routing, Service Activation, Outbound Marketing Dialer with Hot Transfer, Information Retrieval, Technical Support, Employee Care HR, Order Shipment Status and Much more.

SER provides outbound dialers, including integrated VoIP, call management, monitoring and performance optimization for contact centers in the collections, teleservices, banking, fund raising, polling and surveys industries.

 Vendor directory.