Automated predictive dialing can enhance your objectives for inbound or blended, inbound, or outbound campaigns. These dialer solutions can increase your agent productivity, improve customer satisfaction, reduce operating costs as well as gather market intelligence and much more.
Five9 is a pioneer and leading provider of cloud contact center software, bringing the power of the cloud to
thousands of customers worldwide. Five9 helps businesses take advantage of
secure, reliable, scalable cloud contact center software to create exceptional
customer experiences, increase agent productivity and deliver tangible business
results. For more information visit www.five9.com.
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The inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, agent hiring and customer feedback measurement tools. Taken together, the inContact service center platform creates an integrated, all-in-one software solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site. Please see inContact’s cloud contact center solutions.
Interactive Intelligence offers unified business communications for contact center automation, unified communications, and business process automation, with our open standards, all-in-one software suite. Over 5,000 organizations worldwide currently benefit from our on-premise or cloud-based solutions, both of which include value-added services for software, hardware, implementation, consulting, support and education.