Service Agencies-Outsourcing

Caras Training is a leading provider of Customized Training for Telephone CRM Communications, Call Center and Sales Consulting and Telemarketing services.

We are a team of experienced Call Center Professionals who blend "best practices" with "fresh ideas" to help you create a productive sales or support environment on-time and within budget. Successful engagements include development and implementation of call centers from 5-person to 100-person encompassing strategic planning, technology selection, staffing, training and managing to results.

IQ Services is a provider of managed customer experience testing services.  We give contact center and IT professionals the testing tools and actionable data needed to achieve ROI and customer satisfaction objectives.

Founded in 1987, OKS-Ameridial is a contact service bureau offering complete Inbound and Outbound voice services blended with eBusiness and eService support including live web-chat and email management solutions. More than 500 professional service agents in nine automated contact centers serve approximately 300 unique clients.

Prosodie Interactive is an industry leading Interactive Voice Response service provider with more than 20 years experience working with multi-national organizations in North America. Prosodie helps increase the CRM efficiency and customer experience for Contact Centers by automating applications such as: Inbound Call Routing / Steering, Branch / Dealer / Store Locator, Skills Based Routing, Service Activation, Outbound Marketing Dialer with Hot Transfer, Information Retrieval, Technical Support, Employee Care HR, Order Shipment Status and Much more.

Directory for outsourcers, software and contact center services.