Altitude Software, Inc. is a unified software made up of modular components which can be configured to integrate with existing call centers or deployed as an independent system with its own SIP based ACD residing on Asterisk.  Altitude’s uCI (Unified Customer Interaction) provides a consistent interface to the agent regardless of the technology behind the scenes.Altitude is unique in the industry with our single administrative workflow tool that allows companies to quickly and easily develop agent desktops, intelligent routing and IVR scripts.  Altitude’s Unified Desktop is one of the best in the industry, providing comprehensive scripting capabilities that reduces training and call transaction time.More than 1,000 companies worldwide use Altitude Software to improve customer interactions.

Avaya is the global leader in contact center and enterprise customer communication solutions. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, service and competitiveness.

Cicero Inc., founded in 1988, provides solutions that enable business transformation of enterprise interactions across companies. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the costs and time and delivering immediate benefits with an ROI in less than 6 months.

Cincom Synchrony helps customer-centric contact centers and other customer-facing channels differentiate and outperform through improved Experience Management. Synchrony guides smarter interactions with customers. It leverages the insight you have about each customer, in the context of each interaction, to deliver optimal experiences and outcomes. Real-time intelligent guidance, coupled with a unified advanced desktop, leads agents to deliver exceptional experiences for your customers and improve effectiveness. Synchrony streamlines handle times and improves service levels by insulating agents from non-value added segments of an interaction while guiding them through complex processes, enhanced service, and valued offers. Cincom is an IBM Premier Business Partner www.cincom.com

Cisco is the worldwide leader in networking for the Internet and a leading provider of communication and collaboration solutions, including solutions for the contact center. Cisco customer solutions combine powerful contact center multi-channel routing and queuing with voice self-service to create unique, content rich experiences. Cisco is also delivering the next wave of customer care that enables enterprises to integrate traditional contact center tools and processes with Web 2.0, emerging social medias, and video in order to deliver compelling customer experiences and proactively manage a company’s brand and reputation. Learn more at www.cisco.com/go/cc

 SAP is the world's leading provider of business software, offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. For contact centers, SAP offers end-to-end solutions allowing companies to provide consistent and high-quality customer service

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, video, contact center, and unified communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. Through our global network of over 12,000 service professionals in more than 20 countries, we are able to deliver a complete range of enterprise solutions. We provide innovative, secure and flexible solutions that can unify communications for every shape and size of business. The end result is a way of working that we call Open Communications.