A unified desktop provides a single, consistent communication platform that takes the complexities out of training and job performance. Unified software promotes a single, browser- and tab-based format enabling enterprises to streamline the training process, making it easier to bring new agents online.
For further information on the vendors below, click on the company's name.
Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise. For more information, visit www.aspect.com.
Avaya is the global leader in contact center and enterprise customer communication solutions. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, service and competitiveness.
Cisco is the worldwide leader in networking for the Internet and a leading provider of communication and collaboration solutions, including solutions for the contact center. Cisco customer solutions combine powerful contact center multi-channel routing and queuing with voice self-service to create unique, content rich experiences. Cisco is also delivering the next wave of customer care that enables enterprises to integrate traditional contact center tools and processes with Web 2.0, emerging social medias, and video in order to deliver compelling customer experiences and proactively manage a company’s brand and reputation. Learn more at www.cisco.com/go/cc
Echopass Corporation provides advanced IP-based applications s as a hosted service for mid-to-large enterprises and government agencies. Echopass delivers the unique customer promise of on-demand, always on, guaranteed, and end-to-end solutions that are both affordable and fully integrated with client's existing customer contact applications and voice or data technologies.
OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use desktop automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience.
VoltDelta OnDemand is a global provider of virtual contact center and voice recognition solutions. Organizations around the world partner with VoltDelta to deploy contact centers and remote agents, enable self service with patent-pending speech technology, and communicate with multi-channel support. Over 2.4 billion calls and 2 billion SMS text messages per year are processed within VoltDelta’s on demand infrastructure.
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