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News and Press Releases

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If you’re looking for the latest information on the customer service industry, you’ve come to the right place. CRMXchange provides information from vendors all over the globe.


Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present.  Click here to view the news archive.

ATTENTION Contact Center Vendors: Click here to submit your press releases. 

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DatePress Release
2/3/2012 Hexaware reports Q4 2011 revenue growth of 44% Y-o-Y; 18% Q-o-Q
2/3/2012 Launch of COLLOQUY India Marks Latest Step in LoyaltyOne Global Expansion
2/3/2012 Aculab launches a cloud-based alternative to traditional telephony equipment
2/2/2012 Psychtests Study On Communication Skills Reveals That Women Truly Have The Gift Of Gab
2/2/2012 Aito Shares Stage with PT XL Axiata at Management World Asia 2012
2/2/2012 Netop Announces Remote Control 11 with Improved Scalability and Security
2/2/2012 Jacada Announces Geographic Expansion into India
2/2/2012 New Social Media Platform built for CRM deployment
2/2/2012 Satmetrix® SparkScore™ to Offer Groundbreaking Social Media Measurement Solution That Connects Online Sentiment to Business Results Using Net Promoter®
2/2/2012 utribo Connect Adds Unlimited Click-to-Call and Click-to-Video to Any Website or Social Network
2/2/2012 Crowd Factory Posts Another Record Year With Key Customer Acquisitions and 391% Growth in Platform Revenue
2/1/2012 Albion Ventures Implements LexisNexis CRM Tool for Deal Tracking in Record 20 Days
2/1/2012 RTX launches new cordless Skype phone
2/1/2012 TIBCO Spotfire to Demo Groundbreaking Collaborative Analysis Capabilities at Gartner London BI Summit
2/1/2012 Customer insight specialist GI Insight hires industry veteran Barry Smith to drive new business
2/1/2012 Overstock.com Rated Best Overall in Customer Service Holiday Shopper Experience
2/1/2012 Online Labor Demand Rises 61,300 in January, The Conference Board Reports
2/1/2012 TopSchool Releases New APIs, Creating Easier System Integration and Expansion
2/1/2012 Blytheco and SugarCRM Join Forces to Meet Growing CRM Market Demand for Flexible, Affordable Solutions(2)
2/1/2012 Sino Payments Merger Progress Update and TAP Founder Added to Board
2/1/2012 Blytheco and SugarCRM Join Forces to Meet Growing CRM Market Demand for Flexible, Affordable Solutions
2/1/2012 Call Center Software Provider simplyCT Releases Q1 Premise-2-Cloud Trade-in Program
2/1/2012 Getting Published in Magazines, Websites, Blogs and Major Media Is Now Easier for Small Business Owners with New Article Writing Templates
2/1/2012 Interactive Online Tool Provides Objective Method for Comparing and Evaluating Translation Technology Vendors
2/1/2012 FOPConnect.com Wins Emerging Media Award from Summit International Awards
2/1/2012 Chaordix Partners with DAI to Implement USAID's Grand Challenges for Development
2/1/2012 Quickoffice Runs Social Sweepstakes and Drives Millions of Social Impressions With Crowd Factory's Social Campaign Management Platform
2/1/2012 Superior Global Solutions Graduates from QuickBooks to Intacct
1/31/2012 GP Bullhound publishes new research report: "Technology Predictions 2012"
1/31/2012 Jellyfish Signs Up To Searchmetrics’ Online Search Analytics Service To Support Growth In Natural Search
1/31/2012 Phone House Sweden turns to Live Chat from Netop to improve service levels and provide a more personalised customer connection
1/31/2012 76% of SMBs under pressure to allow more access to Web 2.0 tools
1/31/2012 NHS Executives Recognise Cost and Efficiency Gains of Patient Flow Management
1/31/2012 Staffing Challenges and Strategies for Today's Small and Medium Size Call Centers - Free Webinar by InVision Software
1/31/2012 Zeacom Contact Center Ready for Primetime on MicrosoftTM LyncTM
1/31/2012 Andrew Bonar joins Emailvision as Worldwide Director of Deliverability
1/31/2012 Two out of Three Consumers Switched Companies in 2011 Even Though They Gave Higher Marks for Service, Accenture Survey Shows
1/31/2012 PR Newswire Announces the Finalists of 'The Earnies' Awards Program, Honoring Innovation in Today's Earned Media Evolved World
1/31/2012 Envision Wraps 2011 with Solid Revenue Growth
1/31/2012 CURTIS GILBERT JOINS 5X TECHNOLOGY AS CHIEF OPERATING OFFICER
1/31/2012 Salesforce.com Revolutionizes Customer Service for a Social and Mobile World with Desk.com
1/31/2012 Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Year
1/31/2012 QuestBack Expands Global Presence With New North American Headquarters
1/31/2012 GDS International Combines Exceptional Content With top CIOs in Latin America for its CIOLA Summit in March
1/31/2012 Vantiv Introduces Next Generation Mobile Payment Solution
1/31/2012 ConnectWise Adds Technology Certification Courses to on-demand Services to IT Nation
1/30/2012 LiveVox Earns Cloud Computing Excellence Award
1/30/2012 TelZar 019 Deploys FTS’ Convergent Billing & Customer Care Solution
1/30/2012 Atlantic Tele-Network Adopts DIGITALK SBC VoIP Peering Platform to Streamline Carrier Routing Across Service Subsidiaries
1/30/2012 Industry leading Data Mining application CustVox Word Miner™ successfully implemented using AMAZON EC2
1/30/2012 Exterity enables live streaming on mobile devices with new AvediaStream e26xx and e36xx encoder ranges at ISE
1/30/2012 Drishti diversifies its market presence in Bangladesh by partnering with GPIT
1/30/2012 Gerber Life Insurance Selects Nexidia Customer Interaction Analytics
1/30/2012 NICE Exceeds 1,000 Installations of NICE Inform
1/30/2012 University of Nebraska Kearney Selects Campus Management's Talisma CRM to Drive Recruitment and Admissions
1/30/2012 Rockfish joins Ektron as an Elite Implementation Partner
1/30/2012 gwabbit Announces Contact Management Console
1/30/2012 New Website From Higher Education Company TargetX Focuses on Helping College Recruiters and Marketers
1/29/2012 Ministry of Culture-Tourism Sector Launches Tourism Hotline
1/27/2012 TreeHouse Interactive Announces First Partner Relationship Management (PRM) for Microsoft Dynamics CRM Users
1/27/2012 Smarter networks for smarter buildings
1/27/2012 Sage provides greater control and insight on finances with launch of Sage Instant Accounts 2012
1/27/2012 Decline in Apple share of mobile internet usage shows battle to dominate mobile phones and tablets is far from over
1/26/2012 Global Survey Reveals Most Companies Naive When it Comes to Energy Management
1/26/2012 Cellcrypt Mobile Baseline™ Enters CAPS Evaluation
1/26/2012 Launch of AdminStudio Suite 11 Provides Support for Cloud Migration, User Centric Deployment Models & Software Asset Management Programs
1/26/2012 Jeff Kaplan, CEO of Breakthrough Technology Group, Accepts Speaker Invitation to ITEXPO in Miami, Florida
1/26/2012 Badgeville Launches Enterprise Cloud Connector Program
1/26/2012 LivePerson's LP Chat Solution Receives Customer Interaction Solutions® Magazine's 2011 Product of the Year Award
1/25/2012 Zeacom Becomes 2012 IAUG 4-Star Partner, Will Showcase Enterprise-Class Solutions at IAUG Western Connect in San Diego
1/25/2012 Free Resources Released To Help Telcos Implement Effective CEM
1/25/2012 EDP enlist Foehn to make the right call on business communication
1/25/2012 European Software Excellence Awards 2012 finalists announced
1/25/2012 Datapoint launches Katalyst COREcentre in the Cloud for Contact Optimised customer service
1/25/2012 Econsultancy announces agenda and keynotes for Digital Cream Dubai on February 21st
1/25/2012 New tools for thin clients: user-dependent configuration and high-availability device management
1/25/2012 TeamSupport.com Adds Screen Recording Feature
1/25/2012 Altitude Software and Virtual CSR Partner to Optimize the Customer Experience in Contact Centers
1/25/2012 MarketBridge Announces New Solutions to Accelerate Client Revenue Growth
1/25/2012 MicroStrategy Recognizes Excellence in Enterprise-Class Business Intelligence
1/25/2012 Close the Deal Faster: Interchange Solutions and AT&T Bring Sales Force Software to iPad with New App
1/25/2012 Salesforce.com Announces the Availability of D&B Company Information in Data.com
1/24/2012 Colocation America’s Data Centers Meet Data Security Standards for Payment Card Industry
1/24/2012 13th Call Center Week Uncovers How the Elite Businesses Drive Customer-Centricity Through Their Entire Organizations
1/24/2012 Infinity signs 15-Year Data Centre deal with Cable & Wireless Worldwide
1/24/2012 UK Data Centres Are Turning Green - But Survey Shows There is Still Room for Improvement
1/24/2012 MapInfo Professional v11.0 Shows the Way to Tipperary
1/24/2012 Embarcadero and Logica Announce Partnership for AppWave Platform
1/24/2012 Interoute and Bezeq International create a new Internet super highway between Europe and Israel
1/24/2012 VoIP Supply Announces Results of Customer Experience Survey
1/24/2012 Salesforce Director of Mobile Products Jason McDowall Joins Nimble
1/24/2012 Scientific Games and Playtech Announce Restructuring of Internet-Focused Strategic Relationship
1/24/2012 PR Newswire Selects Bradley H. Smith to Lead Marketing for Investor Relations & Compliance Solutions
1/24/2012 PR Newswire Celebrates Black History Month with Promotional Communication Packages to Engage with African American Influencers
1/24/2012 Lionbridge GeoFluent Receives 2011 Product of the Year Award from Customer Interaction Solutions Magazine
1/24/2012 MicroStrategy Delivers Free In-memory Data Discovery Capabilities to Salesforce Users
1/24/2012 Silverpop Partner Program Drives 20 Percent of Company's New Business in 2011
1/23/2012 Are Your Pants On Fire, Liar Liar? PsychTests Releases Results Of Their Honesty Study
1/23/2012 Convergys Shares Insights on Personalized Care and Social Media at Conference on Call Center and Customer Management
1/23/2012 Leaders Of Datacentres In Central And Eastern Europe To Meet In Prague To Discuss The Next Wave Of Data Centre Development
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