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News and Press Releases

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If you’re looking for the latest information on the customer service industry, you’ve come to the right place. CRMXchange provides information from vendors all over the globe.


Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present. 

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DatePress Release
5/22/2013 Fusion Technology Solutions Launches Complete Care Program to Improve Tech Performance of SMBs
5/22/2013 En Pointe Technologies Becomes Windows Azure Circle Partner
5/22/2013 Supermarkets and banks doing best job of getting close to customers but other sectors struggling, study shows
5/22/2013 FIRSTSOURCE WINS 2013 OUTSOURCING EXCELLENCE AWARD
5/22/2013 Pitney Bowes to Host 2013 Document Messaging Technologies Client Summit
5/22/2013 TRILLIUM SOFTWARE NAMED A DATA QUALITY LEADER IN INDEPENDENT ANALYST FIRM RESEARCH
5/22/2013 Predict the Online Sales and Traffic Gains from SEO with New Searchmetrics functionality
5/22/2013 Zuora Turns 50 as the Subscription Economy Comes of Age
5/22/2013 Latest Release of Perforce Software Version Management System Gives a Boost to Distributed Teams and Agile Projects
5/22/2013 BPMonline Wins ISM 2013 Top 15 CRM Software Award
5/22/2013 Mellon Bulgaria Installs the First Touch Screen ATMs in Bulgaria
5/22/2013 CommScope to Highlight Intelligent Infrastructure and DCIM at Datacentres Europe 2013
5/22/2013 United Planet hails (r)evolution of the intranet with Intrexx Share
5/22/2013 SunTec enables delivery of highly-personalized offerings in real-time
5/22/2013 Salesforce.com Delivers Mobile Solutions for Government, Connecting Government with Citizens in Entirely New Ways
5/21/2013 Aspect Software Fortifies Front and Back Office Suite with Introduction of Real-Time Work Management
5/21/2013 Birdstep Technology Appoints Former Cisco Executive, Massimo Migliuolo To The Board
5/21/2013 Actian ParAccel Offers Streamlined SQL Access to Hadoop Data
5/21/2013 Macro 4 s mainframe performance and fault analysis solutions will support IBM COBOL 5.1 at launch
5/21/2013 Noble Systems Strengthens Customer Relationships at 2013 Select Noble Users Group Conference
5/21/2013 HomecareCRM Launches Integration with PointClickCare to Help Customers Improve Operational Efficiencies
5/21/2013 Hitchcock Brings New Personality to IVR with SpeechStorm Personas
5/21/2013 NewVoiceMedia expands presence in APAC with key appointment
5/21/2013 Backdrop of Economic Pessimism Forces UK Consumers to Re-Think Loyalty to Brands
5/21/2013 Telefónica Named A Global Leader in M2M
5/21/2013 HGST Launches The Highest Capacity Hard Drive For The Mainstream Mobile Market
5/21/2013 MYCOM Launches Special Event Management Solution
5/21/2013 Dunross & Co Selects HiSoftware for SharePoint Security
5/21/2013 Confirmit integrates Sytel dialler to enhance contact centre productivity
5/21/2013 Leading Transportation Manufacturer Selects inContact to Support Named Customer Accounts through Virtual Contact Center
5/21/2013 AppNeta Wins SIIA Software Industry CODiE Award for Best Cloud Management Solution
5/20/2013 Genesys to Acquire Leading Cloud-Based Customer Engagement Solution Provider SoundBite Communications
5/20/2013 Astute Solutions Included in Gartner Magic Quadrant
5/20/2013 G2 Crowd to Release Grid to Rate CRM and Marketing Automation Software(2)
5/20/2013 Movius Launching CAFÉ Cloud Solution Stateside
5/20/2013 Over 40% of Organisations are Planning to Unify and Converge their Data Centre Platforms, NextiraOne Survey Reveals
5/20/2013 Datacentres Europe Awards 2013 Shortlist Announced
5/20/2013 NKD Learning wins Christie’s lot
5/20/2013 Agrantec Launches New Version of "Farmango" Cloud Based Beef Farm Management Software
5/20/2013 RED Express brings swiftness in the Domestic Express Industry with a range of incredible Services
5/20/2013 Capillary Technologies Wins Marketing Magazine's Agency of the Year Award
5/20/2013 Salesforce.com Positioned as a Leader in the Magic Quadrant for CRM Customer Engagement Center
5/20/2013 Messagemind Unleashes the Power of Enterprise Relationship Networks
5/20/2013 Salesforce.com Positioned as a Leader in the Magic Quadrant for CRM Customer Engagement Center(2)
5/20/2013 payvia Acquires Mogreet to Create the First End-to-End Mobile Payments, User Targeting and Engagement Platform
5/20/2013 Infusionsoft Now Integrates with Gmail, One of the Most Popular Email Systems for Small Businesses
5/17/2013 TIBCO Spotfire Selected By Airbus
5/17/2013 CSG International Wins Pipeline Innovation Award for Content Direct®
5/17/2013 KODAK SCANMATE i940 Scanner for MACINTOSH Computers Brings Award-Winning Productivity and Image Quality to Apple Customers
5/17/2013 Tullow Oil Tackles IT Energy Consumption and Reduces Energy Costs with Verismic Software
5/17/2013 Merger Of SkyMall And Xhibit Creates Next-Generation Merchandising And Relationship Sales Enterprise
5/16/2013 IPsoft Named "Cool Vendor" by Leading Analyst Firm
5/16/2013 Business Process Outsourcer e-docs UK Chooses ABBYY FlexiCapture
5/16/2013 Active Power Supports Datum in Delivering Environmentally Intelligent, Resilient Datacentre
5/16/2013 Epicor Mattec Gaining Customer Momentum
5/16/2013 Save the Rain Forest: GreenNoise App Captures Sounds of Costa Rican Wilderness
5/16/2013 AT Internet Continues its International Growth and Conquers New Markets: Eastern Europe, Southern Europe, Brazil and South-East Asia
5/16/2013 NetSuite Announces New Mid-Market NetSuite Solution Providers
5/16/2013 iTalk Taps Global Telecom Industry Veteran Clive Raines as Director of Australasia and Europe Operations
5/16/2013 Sun Mergers & Acquisitions Adopts Navatar Mergers & Acquisitions CRM for Cloud Computing and Navatar Deal Connect
5/16/2013 Slalom Consulting Named North America Systems Integrator Partner of the Year by QlikTech
5/16/2013 Connecting the Enterprise Dots -- New Technology From Jive Brings Microsoft, Salesforce, Google and Other Business Apps Into One Social Collaboration Hub
5/16/2013 Aimia announces new partnership in India with Axis Bank
5/16/2013 Merchant e-Solutions Announces Reconciliation SuiteApp For NetSuite's SuiteCloud Computing Platform
5/16/2013 ClickSoftware to Build ClickSoftware SuiteApp for the NetSuite SuiteCloud Platform
5/16/2013 NetSuite Recognizes Top Partners At SuiteWorld 2013
5/15/2013 Certain’s New Approach to Event Management Accelerates the Revenue Cycle
5/15/2013 Adblock Plus responds in wake of campaign to disable ad blocks – will the UK follow?
5/15/2013 Four out of five businesses (80%) have little or no visibility of data movement, reveals Ipswitch File Transfer UK security survey
5/15/2013 New Messaging Statistics Highlight Need For Carriers To Adapt To The OTT Revolution Faster, Says Movius
5/15/2013 TeamSupport Launches All-New Integration with Salesforce CRM
5/15/2013 Verint Extends Voice of the Customer Analytics Leadership Position with Mobile, Enterprise Feedback Management Enhancements and Multichannel Unification
5/15/2013 CheckMEND and GameStop Partner to Strengthen Electronic Trade-in Program
5/15/2013 Noble Systems Adds Flexibility to Customer Contact Programs with Web Services
5/15/2013 Avere Systems Helps Framestore Create Extraordinary Visual Effects for Blockbuster Films
5/15/2013 Epicor ERP Achieves Implementation Milestone of Over 1,000 Customers Live on Next-Generation Offering
5/15/2013 Easyroommate transforms multichannel customer service across 37 countries with Eptica
5/15/2013 Computop and E4X Establish Global Partnership
5/15/2013 Actian and Halpenfield Team Up to Deliver Superfast BI Solution
5/15/2013 ExaGrid Publishes Industry s Most Comprehensive Guide to Data Backup and Disaster Recovery in the Cloud
5/15/2013 SysMech Launches Industry s First Big Data Predict, Identify and Resolve Applications Suite
5/15/2013 MDS Accelerate introduced to speed up time to market for new digital and business services
5/15/2013 CallCopy Introduces Insight Performance Management Application
5/15/2013 ICMI Announces 2013 Global Call Center Award Winners
5/15/2013 YouDazzle Announces Meet.fm SuiteApp For NetSuite's SuiteCloud Computing Platform
5/15/2013 Zattikka Raises Game With NetSuite OneWorld Deployment To Aid Global Expansion
5/14/2013 Intuitive Customer Experience Company [24]7 Acquires Social Commerce Firm Shopalize
5/14/2013 MIPI Alliance Board of Directors Appoints Full-Time Managing Director and Hires Senior Marketing and Membership Executive
5/14/2013 Manage Android and iPhone Devices with the New 3CX Mobile Device Manager Product
5/14/2013 Ikano Enhances IKEA’s Offer to Business
5/14/2013 Digital Marketing Agency Interakt Expands Into U.S. Market with New Offices in New York City, Chicago and San Francisco
5/14/2013 Addressing the Need for Standardization and Best Practices in Big Data
5/14/2013 Digitalisation of Education will Result in Fifteen fold Growth for e-Learning Market over the next decade
5/14/2013 AsiaInfo-Linkage Solution Leads China Mobile to TMF Excellence Awards Success
5/14/2013 Com Hem Sweden implements Tribold EPM to underpin product and service development
5/14/2013 Ontology win Big Data and Analytics Innovation Award
5/14/2013 Flexiant Releases Cloud Management Product Upgrade
5/14/2013 Ontology Slays Data Integration and Ignites Semantic Search Revolution
5/14/2013 Email Marketing Service Provider Comm100 Joins M3AAWG, a Global Anti-Abuse Working Group
5/14/2013 Tribold Celebrates Double Win at Innovation Awards
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