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News and Press Releases

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If you’re looking for the latest information on the customer service industry, you’ve come to the right place. CRMXchange provides information from vendors all over the globe.


Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present. 

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DatePress Release
9/17/2014 CallidusCloud Acquires UK-Based Clicktools, Adds Enterprise Survey and CRM Integration Capability to the Award-Winning Lead To Money Suite.
9/17/2014 Information Builders Announces General Availability of WebFOCUS InfoDiscovery
9/17/2014 CloudXtream Earns Outstanding Score In Broadband Technology Report’s 2014 Diamond Technology Reviews
9/17/2014 Fonetic brings linguistics analytics to retail banking
9/16/2014 CX INDUSTRY EXPERT GAVIN WINTER APPOINTED TO SENIOR LEADERSHIP ROLE AT CX ACT
9/16/2014 Wick Hill Appointed Sole UK Distributor For macmon secure
9/16/2014 ManageEngine Launches SNMP Enabler
9/16/2014 Inoapps User Insight Delivers Fast Track Access To The Benefits Of Oracle ERP Cloud
9/16/2014 Financial factors and flexibility feature amongst the key factors driving Managed Services growth according to new research
9/16/2014 123ContactForm Launches Updated 123FormBuilder for Wix.com
9/16/2014 Embarcadero Announces a Major New Release of its Award-Winning Database Tools, including ER Studio, DBArtisan and Rapid SQL
9/16/2014 News Release: Professional Planning Forum sign agreement with PlanMen to offer accredited university training in Europe
9/15/2014 Bohemia Interactive Simulations Developing High-Fidelity, Game-Based Image Generator
9/15/2014 ASC to Demonstrate INSPIRATIONneo Workforce Optimization Suite at Customer Contact Expo 2014
9/12/2014 Openwave Mobility Wins at CTIA MobITs Award
9/11/2014 Point Energy Chooses AspectCTRM After Rigorous Selection Process
9/11/2014 9 in 10 Retail Leaders Want more Influence over IT Decisions and Budgets
9/11/2014 ManageEngine Positioned in the Gartner Magic Quadrant 2014 for IT Service Support Management Tools for the Second Year in a Row
9/11/2014 IoT security must be fixed for the long term says Beecham Report
9/10/2014 Bluewolf Announces Producer360, a Salesforce Fullforce Certified Solution for Insurance Carriers
9/10/2014 Amagi Takes The World By STORM With Groundbreaking Edge Content Platform
9/10/2014 Schneider Electric Provides Personalised Customer Experiences with SDL Customer Experience Cloud
9/10/2014 Vitesse Adds MPLS-TP Capability To Turnkey Carrier Ethernet Software Suite
9/10/2014 Newtec First To Deliver Full DVB-S2X Solution Across Entire Product Line
9/10/2014 EQALIS delivers first class protective monitoring to Redfern Travel
9/10/2014 Joint venture between CeBIT and DatacenterDynamics to create world’s largest data centre event
9/10/2014 UK joins Equiniti Group
9/10/2014 Ultra Electronics AEP partners with REALSEC to distribute their security solutions
9/10/2014 NewVoiceMedia appoints new partner manager, strengthening partner ecosystem and driving momentum
9/9/2014 eGain to exhibit at Shop.org Summit 2014
9/9/2014 Searchmetrics Enables Enterprise Marketing Teams To Compare Business Value of SEO With Other Online Channels
9/9/2014 Openwave Mobility First to Deploy Mobile Video Optimization in the Public Cloud
9/9/2014 Cellcom deploys Cellwize SON to ensure the highest level of service continuity for LTE users
9/9/2014 Confirmit Launches Mobile App for Research Panels
9/9/2014 3CLogic’s Next-generation Cloud Contact Center Technology Excels In Benchmark Testing
9/9/2014 AsiaInfo to showcase innovative BSS at Telecoms World Middle East, Dubai
9/9/2014 inContact Unveils Theme for Ninth Annual User Conference: Innovation Unleashed
9/8/2014 Olive rise up the Sunday Times Hiscox 2014 Tech Track 100 rankings
9/8/2014 How Does Google Judge Content Quality? New Study Provides Insights
9/8/2014 Zoho Helps Retailers Track Inventory, Improve Sales
9/8/2014 ABBYY Europe Releases ABBYY FineReader Engine 11 CLI for Linux
9/8/2014 CR360 named among UK s fastest growing tech companies
9/8/2014 Concorde s Core Control Now Certified for Integration with ServiceNow
9/8/2014 New Release: Customer Contact Innovation Awards 2014 Launch
9/5/2014 OptifiNow Adds Text onDemand to CRM Suite for the Salesforce
9/5/2014 Air-Control brings instant updates to apps
9/5/2014 Cryptzone Acquires HiSoftware
9/4/2014 Automate Office 365™ Message Tracking with PROMODAG StoreLog 4
9/4/2014 Medelinked Partners With Aviva To Launch Personal Health Records App For International Solutions Customers
9/4/2014 Intradiem Webinar to Focus on Ways to Develop Emotionally Intelligent Agents
9/4/2014 ASC to Demonstrate Public Safety Solutions at Critical Communications Middle East 2014
9/3/2014 Nexidia Takes 2014 Top Honors, Winning Both “Star Performer” and “Speech Technology Excellence” Awards
9/3/2014 QPC ‘visualises’ the future of Customer Service with over £300,000 of Government backing
9/3/2014 Calix First to Unleash Power of Fiber Connected Carrier Class Wi-Fi in the Home
9/3/2014 Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Center Market
9/3/2014 MetaPack Appoints New COO to Deliver Superior Service to Growing Customer Base
9/3/2014 NewVoiceMedia strengthens leadership team with senior appointment
9/3/2014 QuestBack strengthens senior management with appointment of Christelle Fraysse as Group Director, Marketing
9/3/2014 Equinix, Inc. Shares Voice of the Customer Success and Strategies at Confirmit Community Conference
9/2/2014 Education at Work to Deploy WorkFlex Intraday Automation Suite Intelligent Intraday Automation Suite to Support Student-Workforce Call Center BPO
9/2/2014 Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite - Intelligent Agent Self-Service capability to support Work-at-Home Program Growth
9/2/2014 A World Gone Social: How Companies Must Adapt To Survive
9/2/2014 Thales and SOA Software secure high-value applications as the world goes digital
9/2/2014 NTT DATA Österreich GmbH Joins Flexera Software Partner Program as a Software License Optimization Partner in Austria and Eastern Europe
9/2/2014 CTIA Super Mobility Week: Openwave Mobility to Discuss Developments in Cloud-Based Services and NFV
9/2/2014 Middle East CEOs shares Strategies for Longevity in the Region’s Retail Market
9/2/2014 Elitecore Announces Pre-Integrated LTE Revenue and Customer Management Platform at USD @500K
9/2/2014 Embarcadero Launches RAD Studio XE7
9/2/2014 cloudBuy Confirmed as Oracle Gold Partner
9/1/2014 NewVoiceMedia helps SureFlap reach final of eCommerce Awards for Excellence
8/29/2014 LiveLOOK’s New TrueView Feature Improves the Co-Browsing Customer Service Experience for Agents and Customers
8/29/2014 LTE Asia Awards 2014 Shortlist Announced
8/28/2014 Tech Trailblazers Awards Announce "Firestarter" Bursary for Non-VC Funded Early Stage Startups
8/28/2014 SevOne urges caution as cost of downtime reaches £80,500 per hour
8/28/2014 Inc. 500 Company Scotlynn uses Konfigure™ Development Platform to Go Live With Custom Application in Record Time
8/28/2014 Bpm’online Announced Partnership with Aorta Systems Group
8/28/2014 Noble Systems Receives Frost & Sullivan Market Share Leadership Award for Second Consecutive Year
8/28/2014 Intradiem and EPIC Connections Create Strategic Relationship
8/28/2014 Telstra extends Whispir Conversation Platform to global businesses to create and automate targeted communication
8/28/2014 NaviSite Launches Two Additional UK Cloud Nodes
8/28/2014 Opera’s Skyfire unit adds streaming audio optimization to Rocket Optimizer
8/28/2014 NewVoiceMedia secures Wowcher as finalist for eCommerce Awards for Excellence 2014
8/27/2014 Outsource Consultants Adds Cloud-Based Services and Celebrates 1-Year Anniversary
8/27/2014 Pipeliner CRM Appoints John Golden as CSO
8/27/2014 New ExaGrid Software Increases Total Ingest and Capacity by 40 Percent
8/27/2014 EPiServer positioned for growth as UK demand for ecommerce and digital solutions increases
8/27/2014 Voxbone Sees Rise in Cloud Contact Center Traffic Volume in 2014
8/27/2014 HGS & Unilever Tipped For Best Outsourcing Partnership For Second Consecutive Year At The CCA Excellence Awards
8/27/2014 Brocade Capital Solutions Partners with BNP Paribas Leasing Solutions To Expand its Services Throughout Europe
8/27/2014 Steria receives Tesco Supplier of Year 2014 award for IT Service and Support
8/26/2014 Enacomm Teams Up with Credit Union Core Processor Corelation
8/26/2014 Aspect Software’s Cloud-Optimized Unified IP 7.3 Offers New Compliance Features, Greater TCO
8/26/2014 Avaya and HP to Deliver Expanded Communications Services to the Enterprise
8/26/2014 Jim Noble Honored as a ‘Most Admired CEO’
8/26/2014 HFR Chooses WebNMS to Deliver Carrier Ethernet Mobile Network Solutions with End-to-End Management
8/26/2014 BriefYourMarket.com journeys from High Growth to ‘Hyper Growth’
8/26/2014 Bpm’online Wins Gold Stevie® Award as the Best Relationship Management Software of the Year
8/26/2014 Mobil launches Beta Test of their new “Coverage Checker” App
8/25/2014 eGain KnowledgeAgent™ named KMWorld Trend-Setting Product of 2014
8/25/2014 Consumer Protection Services Company selects inContact Cloud Solution for New Service Operation
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