Unified programs allow all of your voice and data to act together, in unison, and without conflict, while also providing integrated multi-channel communication options for customer contact.
A unified solution can improve your customer interactions and marketing capabilities, while reducing the overall cost of doing business.
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Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise. For more information: visit us on the Web: http://www.genesys.com/