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THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | ROUNDTABLES | RECORDED WEBCASTS
Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility. All webcasts are recorded for playback at a later date.
Virtual Conferences
2026 SCHEDULE
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February 26 – Preparing for the Future of WFM
June 11 – Training, Coaching and Workforce Engagement
August 11 – Best Practices in Workforce Optimization
October 21 – Beyond Metrics - From Numbers to Meaningful Outcomes
January 7 – The AI Plus Human Workforce - an introduction
May 13 – Forecasting in an AI-Driven World
July 15 – Scheduling for Hybrid Teams