Need to know more about contact center workforce management strategies? Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now?
Welcome to Cyber Marketing Services’ Forum and Virtual Conference Center. You’ll find live and recorded debates and monthly real-time interactive webcasts with other contact center professionals. They share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.
Select a link below or browse this month’s education opportunities below.
THIS MONTH'S EVENTS | VIRTUAL CONFERENCES | PODCASTS | ROUNDTABLES | ARCHIVED WEBCASTS | TECHNOLOGY SHOWCASES
The World Wide Clock: Check for the current time and date in your country.
December 10 - Get Started with Social Customer Service in 5 Easy Steps
- Presented by Five9
December 18 - Leveraging the Cloud to Keep Up with Changing Customer Preferences
- Presented by Genesys-Echopass
January 16 - Five Reasons to Use Conversational Speech for Inbound IVR and Outbound Notifications
- Presented by Nuance
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