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For many small companies, it may not be economically possible to purchase and implement the traditional technological resources needed for the development of an effective call center. In these instances hosting becomes an attractive alternative. Businesses can utilize a host for on demand contact center technology. In addition to offering more flexibility, these solutions allow smaller businesses to better service their customers and vie in the market with larger competitors.

 

What are the key features and challenges of implementing on demand service centers as opposed to traditional solutions? Where do you start and what should you look for when seeking on demand solutions? Learn the answers to these and many more questions by reading the White papers below. Be provided with unique insights, expert advice, revealing case studies and much more valuable information from the industry leaders. Educate yourself today on hosting solutions and decide if these options fit the needs of your business!

Hosted Centers / Cloud

  • Hosted Contact Center White Paper
    - Presented by Donna Fluss, DMG Consulting LLC
     Hosted contact center solutions are capturing the interest of IT and contact center managers around the world with their unique value proposition. This white paper examines the benefits of hosted contact center solutions, reviews and compares the underlying technologies and provides criteria for selecting the right solution. All organizations – carriers, outsourcers, enterprises and governments – considering either new investments or upgrades to their existing contact center infrastructure should read this paper. Hosted contact center offerings altering the market dynamic and redefining the rules for contact center investments.  Read More...
  • Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers
    - Presented by inContact
     The pursuit of excellence is the driving force for every contact center, regardless of size. When customers receive excellent service, customer satisfaction and loyalty improve and contact centers are successful. However, recent economic events and the overall volatility of the telecommunications manufacturing sector are now driving centers with outdated or non-upgradeable premises-based equipment toward a critical juncture: make significant new capital expenditures or risk customer-impacting declines in performance. For these contact centers, finding an affordable contact handling and workforce optimization solution is a top business priority.  Read More...
  • Top 5 Ways to Make IVR Work for You and Your Customers
    - Presented by inContact
     Unless you’ve been living in some remote location without a phone, you’ve interacted with an Interactive Voice Response (IVR) system at one time or another. They are increasing in popularity as more and more companies are turning to self-service solutions to reduce costs and serve their customers better. But as you may have experienced yourself or with your own customers, there is a right way and a wrong way to use an IVR.  Read More...
  • Contact Center Security in the Cloud - Questions to Ask and Answers to Expect
    - Presented by LiveOps
     This whitepaper was created to not only educate about cloud security for the contact center but to also provide recommended security-related RFI questions. Significant input and guidance for this paper was provided by Niall Browne, current Chair of the BITS Shared Assessments Cloud Committee and Vice-Chair of the Steering Committee. Niall is also CISO & VP of Information Security at LiveOps. This whitepaper is a must-have for any decision maker investigating migration of all or part of their contact center to the cloud.  Read More...
  • Moving Your Contact Center To The True Cloud
    - Presented by LiveOps
     Cloud Security- Moving your mission-critical contact center operation to the Cloud provides significant business benefits. However, before making a decision, key requirements for a true Cloud solution must be identified and addressed. Confidence in Cloud security is a key component and yet a justifiable concern.  Read More...
  • Top 5 Myths Dispelled - Finding a True Cloud Contact Center
    - Presented by LiveOps

    Cloud Myths - The market is so filled with Cloud technology hype, how do you decipher between what is a myth and what is reality? Moving your contact center to the cloud has distinct advantages, however selecting a true cloud solution requires knowledge.  Get Informed - You need to have a clear view of what a contact center cloud solution can do for you before making this important decision.

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  • Your Guide to Hosted Contact Center Solutions
    - Presented by LiveOps
     Hosted contact center adoption is increasing at a rapid rate. These Hosted/Cloud solutions require minimal cash outlays, provide quick deployment, rapid and quantifiable return on investment, scalability and agility, ongoing investment protection and reduced maintenance burden.  Read More...