Home > White Papers
PS Directory

Hosted - Cloud Contact Center Solutions

Join Now

For many small companies, it may not be economically possible to purchase and implement the traditional technological resources needed for the development of an effective call center. In these instances a hosted contact center becomes an attractive alternative. Businesses can effectively utilize cloud contact center technology to improve the customer experience. In addition to offering more flexibility, these hosted contact center solutions allow smaller businesses to better service their customers and vie in the market with larger competitors.  Cloud contact centers (hosted contact centers) optimize agent efficiency and lower total cost of ownership. 

What are the key features and challenges of implementing a cloud contact center as opposed to traditional solutions? Where do you start and what should you look for when seeking on demand solutions? Learn the answers to these and many more questions by reading the white papers below. Be provided with unique insights, expert advice, revealing case studies and much more valuable information from the industry leaders. Educate yourself today on contact center hosting solutions and decide if these options fit the needs of your business.  Here, you'll find hosted contact center solutions that fit your organizational needs

Hosted - Cloud Contact Center Solutions

  • How to Create a Call Center in Five Minutes
    — Presented By: Talkdesk

    Learn how simple it is to deploy a browser-based call center and how your call center solution is more reliable, effective and intuitive to use when it is in the cloud.

  • Universal Queuing to Level the Playing Field and Cut Costs
    — Presented By: Bright Pattern

    Register to view this recorded webinar with DJ Jones, Director of Client Services for National Marketing Resources, and Bright Pattern.

  • Customer Support Requirements Necessitate New Strategy
    — Presented By: Interactive Intelligence

    Companies need flexibility to make changes in their internal support processes to quickly respond to this market disruption. Many companies are finding that they are not capable of effectively supporting integrated cross-channel customer support. Unfortunately, these companies are often met with disconnected customer support, and decreased customer satisfaction. Read this white paper to learn how to move forward with the assurance and ease at the pace your business requires.

  • Thinking about moving your contact center to the cloud? Get the Cloud Checklist
    — Presented By: inContact

    The 10-Point Checklist can help you go beyond just product features. You may be concerned about supporting customers across new contact channels. Or you might want to know how other contact centers have solved similar challenges. By asking the right questions, you'll be more prepared to make a good choice