With the amount of competing services available, businesses need to focus efforts on maintaining consumer satisfaction and providing a superior customer experience. Proper application of analytics can lead to a proactive retention strategy. By looking at the customer’s past service usage, service performance, spending and other behavior patterns, these models can determine the likelihood of a customer wanting to terminate service sometime in the near future.
For an organization that offers multiple products, an analysis of existing customer behavior can lead to efficient cross sell of products. This directly leads to higher profitability per customer and strengthening of the customer relationship. Predictive analytics can help analyze customers’ spending, usage and other behavior, and help cross-sell the right product at the right time.
Read the white papers below to find out more about Analytics.
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Get the CX facts. Check out the latest independent analysis of CCaaS solutions from Gartner
— Presented By: NICE CXone
The 2022 Gartner® Magic Quadrant™ for CCaaS has named NICE a Leader for its CXone cloud platform for the eighth straight year based on our completeness of vision. Discover why NICE has been recognized as a Leader in the report.
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NEW Strategic Findings on CX Data, Analysis, Employees & Technology
— Presented By: CallMiner
How does your CX environment compare to those of your industry peers? Executed by world-renowned research firm Vanson Bourne, findings of this FREE report are based on interviews with hundreds of CX leaders from the US, UK, Ireland, and South Africa.
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SPARK Matrix: Speech Analytics 2022
— Presented By: CallMiner
The speech analytics vendor marketplace is an ever-evolving, ever-growing one that can be difficult to track and interpret. But the researchers and analysts at Quadrant Knowledge Solutions have just made that process much easier by publishing the Spark Matrix Quadrant report on all leading speech analytics vendors.
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AI Contact Center Analytics for Dummies
— Presented By: NICE
Learn how AI-enabled contact center analytics transcends the limits of traditional analytics, and makes it possible for businesses to improve customer experiences, identify complaints, prevent fraud, and more.
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The Total Economic Impact of NICE Customer Engagement Analytics
— Presented By: NICE
Download this independent study to learn the many results NICE customers are getting from their investment in NICE’s Customer Engagement Analytics solutions.
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The CX Pros Guide to Speech Analytics
— Presented By: CallMiner
For most CX professionals, speech analytics is an unfamiliar technology. It’s most likely associated with the contact center which, for most CX pro’s, is a black hole of mystery and in some cases CX indifference. Capable speech analytics solutions however
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10 Ways Speech Analytics Empowers the Entire Enterprise
— Presented By: CallMiner
If you work at an organization with a call center, it’s highly likely you see it as a business cost. But perhaps it’s time to change that view. Your call center could be the last – and a vast –
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Four Ways to Win Over Any Customer - Creating Great Connections with the Power of Personality
— Presented By: NICE Nexidia
Smarter connections matter and knowing customers’ personalities gives you the power to understand and influence them.
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Why Contact Center Analytics is Key to Identifying Opportunities for Growth
— Presented By: Calabrio
In Calabrio’s latest research report, we questioned over 1,000 C-suite executives in the U.S. and U.K., about the factors that compel change in their organization and the data sources they rely on to inform their decisions.