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Training, Coaching, Workforce Engagement Roundtable
Live Date: June 24, 2025. PLEASE SIGN IN FOR THE RECORDING.
Presenters: Maya Gershon, Product Marketing Manager, NiCE, and
Nicole Nevulis, Senior Director, Global Go-To-Market Strategy, Verint
About the Webcast
This
roundtable will discuss enhancing workplace dynamics through effective
training, coaching, and employee engagement strategies.
Key
Takeaways:
- Discover how gamification boosts employee engagement and motivation
- Explore training techniques that improve team performance and productivity
- Learn how data-driven personalized coaching can drive long-term development
- Uncover how AI-Powered coaching at scale can increase employee retention
- Gain insights on fostering a positive agent outcome through self-directed learning
- A blueprint for workforce engagement, blending behavioral leadership with intelligent automation for continuous development
- Using AI and real-time insights to drive both human and business impact
About the Presenters
Maya Gershon, Product Marketing Manager, NiCE
Maya is a marketing leader with deep expertise in product marketing, customer marketing, and go-to-market strategy. She currently drives strategic initiatives for the company’s Quality Management solutions within the CXone suite, focusing on positioning, messaging, and customer engagement. With a strong background in content development, brand storytelling, and cross-functional collaboration, Maya has a proven track record of leading high-impact marketing programs that accelerate product adoption and deliver business value. Her experience spans the tech, education, and nonprofit sectors, bringing a multidisciplinary perspective to every project.
Nicole Nevulis, Senior Director, Global Go-To-Market Strategy, Verint
Nicole’s passion is driving organizational transformation with a people-centric approach, focusing on leveraging process and technology to maximize the power of people. She started her career in the contact center before moving into the operations world at major financial services brands, State Street and Federated Investors.
As part of Verint’s intrapreneurial team, she was agile across many roles and able to leverage her depth and breadth of experience to develop approaches that allowed organizations to achieve their goals of managing costs without sacrificing employee and customer experience. Nicole believes that all the functional areas executing work for customers are valuable and contribute to customer experience. Her move into marketing has allowed her to evangelize and provide thought leadership, influencing operations to move beyond the contact center space.