What is Cloud Contact Center? Cloud-based contact centers are hosted environments that enable users to perform support, rapidly respond to inquiries, collect payments, and complete sales via their web connection while the business software and user's data are stored on servers at a remote location. Cloud-based, or hosted contact centers, leverage the scale and economics of the Internet to deliver all of the functionality of premise-based systems while significantly reducing the cost and complexity.
CRMX Preferred Vendor
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
CRMX Preferred Vendor
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
CRMX Preferred Vendor
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
CRMX Preferred Vendor
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
CRMX Preferred Vendor
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
CRMX Preferred Vendor
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
CRMX Preferred Vendor
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
CRMX Preferred Vendor
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
Zoho Desk is a cloud based Help desk software that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. View and reply to all customer requests, from any channel, from one screen. This brings email, social media, live chat, phone calls, and web forms together.Workflow process automation is designed to be extremely flexible while being simple to implement.
AI-Mediated Conversations (AI-MC) is an automated call routing solution that uses emotion AI and voice data to match the customer to the best-suited agent to handle the specific call. This match is based on profile data and our superior algorithms developed from years of research and experience in NLP and Behavioral Signal Processing.
Whatever the objective, there is always a catalyst that would allow both sides to reach the desired result. That contributing factor is usually a simple and naturally occurring human process: the affinity or rapport developed between people. Regardless of the type of business communication (sales call, support, collection), it will always be an interaction between real humans, where rarely is the affinity identical between two pairs of people. We have specific behaviors and traits that help us get along with some people, better than with others.
ACULAB Technologies is communication enabling company assisting our customers in all verticals with business and mission critical solutions to communicate securely and efficiently internally and for their customers and partners. Backed by customers 80 countries and 2,000+ customers, we enable other communication vendors and other CPaaS’s (Communication Provider as a Service). We also have our own robust CPaaS supporting all methods of communications; sms, voice, data, etc. promoting fraud mitigation, improvement of identity and customer experience. We have a best of breed Voice & Face Recognition Biometrics Identity Solution and AMD- Answering Machine Detection. Key sectors are Contact Centre, IVR, Voice Broadcast, Conferencing, Healthcare, Finance, Insurance, Emergency Services and Defense/Government. www.aculab.com.
AnswerIQ is an intelligent automation platform that delivers customer-oriented AI solutions to reduce the strain on your support team while enabling agents to focus on high-value support requests.
AnswerIQ’s unique approach to intelligent automation has helped progressive companies reduce inbound ticket volume by as much as 30%, significantly reduce average handle time, and expedite first contact response. From front-end deflection tools to back-end agent assist solutions, AnswerIQ delivers the only end-to-end AI toolkit available today.
At IntelePeer, we deliver critical, cloud-based voice communications you can build on with voice and messaging applications. We make it easy to connect to our services with multiple connection options and flexible deployments while helping to ensure your communications remain uninterrupted with disaster avoidance solutions. All of our products are backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.
We believe that business communications are meant for more than just simple interactions. That’s why we enable our partners and customers to leverage our innovative solutions and visionary architects to automate business processes and enhance the customer experience.
CallFinder is an affordable, cloud-based call recording and speech analytics application that allows businesses to easily record and analyze customer conversations to generate more business, retain customers, work more effectively and gather critical business insights. This advanced audio mining technology finds specific spoken phrases within call recordings and identifies and categorizes calls that cover business challenges such as customer satisfaction, workforce training, business and competitive intelligence, marketing effectiveness, script compliance, dispute resolution, and more. Whether your goal is to gain competitive intelligence, monitor agent performance, or measure the customer experience with specific products and services you offer, CallFinder will deliver a vast amount of business intelligence, easily and affordably.
CallCabinet is the premier cross-platform SaaS provider for end-to-end compliant call recording, AI-driven conversation analytics, call QA, and custom business intelligence reporting. Serving calling, conferencing, and contact centers for all industries, CallCabinet continuously evolves, offering the latest call recording and analytics technology via a single pane of glass UI.
DialedIn is a sophisticated contact center software solution designed to enhance the efficiency and productivity of contact centers. This all-inclusive solution offers a comprehensive suite of tools that streamline operations for both agents and administrators, firmly positioning it in the CCaSS (Contact Center as a Service) software category. Targeted at companies striving for efficient customer contact and lead management, DialedIn optimizes ROI, transforming businesses into modern, profit-centric operations.
- Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload.
- Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime.
- Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around.
- 100% US-Based Support: Offers comprehensive [...]
Aloware stands at the forefront of providing all-in-one cloud based contact center solutions designed to supercharge your sales team and elevate your customer interactions. By offering an innovative cloud phone system, our platform ensures streamlined communication, while our state-of-the-art contact center software manages every touchpoint, ensuring consistent and effective engagement. Additionally, with our cutting-edge business texting software, reaching out to clients has never been more efficient. What sets Aloware apart is its omnichannel approach, ensuring your team captures every interaction, no matter the medium. And, for a seamless experience, easily integrate with your preferred CRM, creating a cohesive ecosystem for your business communications. Transform how you connect with Aloware.
West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.
In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.
CallTrackingMetrics’s award-winning call tracking and automation platform provides thousands of businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving phone calls to advanced routing and call management, we arm businesses with the tools to transform communication into powerful intelligence.
CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software.
Cloudlinx is a national practice leader in migrating legacy contact center technology to a cloud-based environment. Whether it means mitigating the challenges of moving to a virtualized call center or ensuring the benefits from doing so, Cloudlinx delivers guidance and executive level sponsorship to contact centers from the start of RFP to completion of the cutover.
With a twenty year history in managing complex telecommunication network design for call centers, the team at Cloudlinx has the experience and industry insight to help contact centers both large and small avoid the unforeseen mistakes in committing to a cloud based provider, before they make them.
Cloudlinx has the expertise to help any organization select the right carrier, protect from overspending, negotiate with industry leverage, manage the operational cut-overs and then support you on an ongoing basis, all at no cost to the client.
Through our strategic partnerships with the [...]
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee. Learn more at edify.cx.
Five9 is the leading provider of cloud contact centers for the digital enterprise.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel experiences over the phone, web, chat, email, mobile and social.
Chosen by the world's leading enterprises, Five9 is your trusted partner that offers a unique, high-touch approach throughout the entire customer life cycle.
Visit our website to learn more about our 100% cloud-based technology.
Waterfield Tech transforms customer engagement for organizations worldwide. Operating across six continents, our employees leverage a consultative, client-centric approach to design, build, and manage scalable, omnichannel and AI-enabled customer experience solutions.
Our breakthrough innovations in contact center technology, applied artificial intelligence (AAI), and workforce engagement reduce business costs, improve customer satisfaction, and help customers deploy a smarter utilization of the human workforce.
Companies across every vertical turn to Waterfield Tech for:
1. Savings on services and support. Realize the benefit of a broader set of expertise and get more for your budget by bypassing the manufacturer’s overhead.
2. Quality service. Our priority is helping organizations get the most out of their tech investments. As a result, we're more responsive to your needs.
3. Expert, unbiased evaluation. We [...]
West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.
In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.
ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities from day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees.
Call Criteria is a Comprehensive HUMAN Quality Assurance Company that provides agent performance analysis as well as compliance solutions to industries like education, insurance, healthcare and financial services.
Working with real HUMAN analysts, we have analyzed over 30 million minutes of customer engagements to provide accurate insights.
Typical results experienced by Call Criteria clients include month over month reductions in compliance violations at a rate of 7% while improving lead conversion and customer retention at a rate of 12% and 9% respectively.
Cut your carrier cord with Voxbone’s hyper local voice and messaging services, available on demand in 9000+ area codes across 60+ countries. This is global business comms redefined, free from the tyranny of PSTN lines. With Voxbone in your corner, it is unbelievably easy to connect instantly to 5 billion people, in the places where it matters most to your business. That is 92% of the world economy, just a phone call away.
Our happy customers include Skype, Zoom, 8x8, Dialpad, Orange Business Services, Groupon, foodpanda, Deutsche Telekom, Telefonica, inContact and Serenova. Want to know more? Check us out at voxbone.com.
Sytel Limited develops and supplies Softdial Contact Center™ (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. It brings the same world-class innovation to the multimedia contact center that is used in developing its world-leading AI Predictive Dialer.
Our uniquely flexible contact center software platform, Softdial Contact Center™ (SCC), delivers high-performance customer interaction services via public/ private cloud or on-premise.
CallFinder is an affordable, cloud-based call recording and speech analytics application that allows businesses to easily record and analyze customer conversations to generate more business, retain customers, work more effectively and gather critical business insights. This advanced audio mining technology finds specific spoken phrases within call recordings and identifies and categorizes calls that cover business challenges such as customer satisfaction, workforce training, business and competitive intelligence, marketing effectiveness, script compliance, dispute resolution, and more. Whether your goal is to gain competitive intelligence, monitor agent performance, or measure the customer experience with specific products and services you offer, CallFinder will deliver a vast amount of business intelligence, easily and affordably.