Aculab
– Answering Machine Detection
About Aculab
ACULAB Technologies is communication enabling company assisting our customers in all verticals with business and mission critical solutions to communicate securely and efficiently internally and for their customers and partners. Backed by customers 80 countries and 2,000+ customers, we enable other communication vendors and other CPaaS’s (Communication Provider as a Service). We also have our own robust CPaaS supporting all methods of communications; sms, voice, data, etc. promoting fraud mitigation, improvement of identity and customer experience. We have a best of breed Voice & Face Recognition Biometrics Identity Solution and AMD- Answering Machine Detection. Key sectors are Contact Centre, IVR, Voice Broadcast, Conferencing, Healthcare, Finance, Insurance, Emergency Services and Defense/Government. www.aculab.com.
About Answering Machine Detection
Answering Machine Detection (AMD) enables you to determine the receiving side of an outgoing call and tailor your call flow accordingly. With AMD you can determine if a human, answering machine or fax machine has picked up an outbound voice API call. Once AMD has executed and made its decision, the caller is connected to the callee.
- ACD
- Multiple Skill Groups Supported
- Supervisors Can Log Out Agents Remotely
- Listen and Monitor Agent Conversations
- Multiple Announcements and Music Treatment Provided
- Skill Based Routing
- Supervisor Can Change Skill Groups
- CTI
- Multisite Routing
- Queue Optimization
- Abandoned Call Recovery
- Screen Pop
- DeskTop Integration
- Dialer
- Outbound Dialer
- Preview Dialer
- Predictive Dialer
- Answering machine detection
- Proactive outbound
- Call Compliance US
- Call Compliance Canada
- Call Complinace Other
- Outbound Multi Channel Engagement
- IVR
- Accurate prediction of expected wait time in queue
- Natural languge speech recognition?
- IVR and Channel Testing
- Load Testing
- Intelligent Virtual Agent (IVA) assistance
- Automatic Callback
- Visual IVR
- Customer Preference And Behavior Based Menus
- Speech Recognition
- Text-to-speech (TTS)
- Speaker Verification
- Seamless Transfer of customer information from self-service to agent
- Universal Queueing
- Real Time Reporting
- Virtual CallBack
- Multi Channel Virtual Callback
- Social Media
- Social Media Monitoring
- Social Media Community
- Video
- Multi-channel - Omni Channel
- Unified contact channels
- Unified Administration
- Unified Reporting
- Unified Comminications
- WEB Capability
- Web Chat Capability
- Web Virtual Assistance
- Web Self - Service
- WebRTC
- Analtyics
- Desktop Analytics
- Data Driven Design
- Voice of the Customer
- Survey Tools
- Voice of the employee
- Enterprise feedback management
- CSAT/NPS Measurement