Testing as a pre- employment strategy can measure a candidate’s knowledge, skills or other characteristics. The assessment can also measure certain call center job related skills or aptitudes such as reasoning ability, knowledge of business terms, memory recall, vocabulary, numerical perception or mechanical interest. The employee testing is also used by some firms to screen employee's job-related behaviors for suitability to job requirements.
CRMX Preferred Vendor
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
Synclo is a modern AI-powered business management and ERP software that help organizations streamline their operations and manage essential business processes in one place. The platform brings together solutions for human resources, recruitment, finance and accounting, sales and CRM, project management, supply chain, customer support, and learning management. Synclo combines automation, intelligent tools, and centralized data to help businesses reduce manual work, improve productivity, and gain better visibility into their operations. Built for businesses across multiple industries, Synclo provides flexible solutions that support everyday management while helping organizations adapt and grow. By connecting people, processes, and information, Synclo enables businesses to work smarter, improve efficiency, and make more informed decisions.
Augment CXM is a navigation system for the contact center built off of hundreds of millions of customer interactions. It provides real-time guidance to every agent, on every turn of the conversation, enabling novice agents to navigate customer queries like veterans.
Our product is backed by three breakthrough technologies:
1. A semantic deep learning engine: Analyze more than keywords, with an AI built to understand full conversations
2. Predictive KPIs: The ability to know the KPI of any conversation. Even without the customer completing a survey
3. Real-time analysis: Review and analyze each and every turn of the conversation, the moment it happens in true real-time
CallFinder is an affordable, cloud-based call recording and speech analytics application that allows businesses to easily record and analyze customer conversations to generate more business, retain customers, work more effectively and gather critical business insights. This advanced audio mining technology finds specific spoken phrases within call recordings and identifies and categorizes calls that cover business challenges such as customer satisfaction, workforce training, business and competitive intelligence, marketing effectiveness, script compliance, dispute resolution, and more. Whether your goal is to gain competitive intelligence, monitor agent performance, or measure the customer experience with specific products and services you offer, CallFinder will deliver a vast amount of business intelligence, easily and affordably.
Cloudlinx is a national practice leader in migrating legacy contact center technology to a cloud-based environment. Whether it means mitigating the challenges of moving to a virtualized call center or ensuring the benefits from doing so, Cloudlinx delivers guidance and executive level sponsorship to contact centers from the start of RFP to completion of the cutover.
With a twenty year history in managing complex telecommunication network design for call centers, the team at Cloudlinx has the experience and industry insight to help contact centers both large and small avoid the unforeseen mistakes in committing to a cloud based provider, before they make them.
Cloudlinx has the expertise to help any organization select the right carrier, protect from overspending, negotiate with industry leverage, manage the operational cut-overs and then support you on an ongoing basis, all at no cost to the client.
Through our strategic partnerships with the [...]
Market Force Information has pioneered the customer experience industry with a suite of solutions that capture multiple on-site data streams and help our clients make smarter, more impactful business decisions. This integrated solution model both evaluates experiences and identifies locations as well as actions to improve performance and grow revenue.
Their multi-location solutions provide a robust framework for measuring and improving performance, customer experience, and your financial KPIs.
They deliver solutions for restaurants, big box, and specialty retail, grocery, petro-convenience, hospitality, travel, telecom, technology, energy, education, health and wellness, movie studios and theatres, fitness, financial services, gaming, CPG, alcohol, and tobacco, pharma, government agencies and more.
Crafted by contact center experts with decades of experience and trusted by leading global organizations, evaluagent seamlessly integrates auto-QA, VoC, and CX insights to power transformative Quality Intelligence strategies.
With transparent AI-driven insights, evaluagent enables organizations to make faster, smarter decisions and focus on the most impactful changes. By identifying the root causes of contact center paint points and sharing these insights across the business, companies can improve human and AI agent performance, product offerings, CX, sales, and operational performance.
Futurism AI provides advanced artificial intelligence solutions designed to elevate customer experience and operational efficiency. Our expertise spans conversational AI, NLP, predictive analytics, intelligent automation, and real-time data insights helping contact centers and enterprises deliver faster, smarter, and more personalized service. With secure, scalable, and industry-specific AI capabilities across healthcare, finance, retail, and manufacturing, we enable organizations of all sizes to optimize operations, reduce costs, and drive measurable business outcomes. Futurism AI is your partner in building a future-ready, AI-powered enterprise.
Vethan Law Firm provides Houston businesses with counsel in complex litigation and business matters. Led by a dual board-certified trial attorney, our business lawyers handle business litigation, intellectual property disputes, trade secret claims, partnership disputes, and contract conflicts. With more than 90 complex matters presented to a jury, judge, or arbitration panel and over 20,000 cases resolved, the firm represents business owners, entrepreneurs, and executives in high-stakes disputes throughout Texas, California, and nationwide.
Visit our website to learn how a Houston business lawyer, business litigation lawyer, intellectual property lawyer, and contract dispute lawyer can support your business needs.
Xdroid is a leading provider of AI-powered Customer Interaction Intelligence solutions, helping organizations transform every customer interaction into actionable intelligence and measurable business outcomes. With more than 15 years of expertise in interaction analytics and Customer Experience, Xdroid combines advanced AI with deep contact center knowledge to help organizations understand customers, improve quality and performance, optimize operations, uncover revenue opportunities, and reduce business risk.
Our portfolio covers the entire interaction intelligence lifecycle. Xdroid Interaction Analytics provides highly configurable omnichannel analytics across voice, chat, email, social media, tickets, and back-office interactions, connecting individual touchpoints to deliver a complete view of the customer journey. Xdroid Insights makes advanced Speech Analytics accessible through a ready-to-use, self-service solution that delivers valuable intelligence from day one [...]
Whistleblower Justice Network helps individuals across the U.S. connect with whistleblower attorneys who provide confidential legal support for reporting fraud, misconduct, and other illegal activity in healthcare, finance, government, and other industries. Our team of experienced whistleblower consultants helps clients navigate the process, build strong cases, and understand their rights. With free consultations, success-based compensation, and 24/7 availability, we guide clients through every step. Contact Whistleblower Justice Network today for a free, confidential consultation.
Find out more on Whistleblower Justice Network’s website about the SEC whistleblower program, the CFTC whistleblower program, and tax fraud report consulting.
BPA Quality is a global leader in contact center quality assurance and customer experience solutions. With over 30 years of experience, we specialize in independent quality monitoring, speech analytics, compliance support, and agent training. Our expert-led services are designed to improve customer interactions, enhance performance, and ensure regulatory adherence across all industries. We partner with organizations worldwide to deliver actionable insights, boost customer satisfaction, and build high-performing contact center teams.
BPA Quality Products & Solutions Overview
1. Quality Monitoring & Assurance
Independent, expert-led evaluations of customer interactions across voice, chat, email, and social channels. Our analysts deliver coaching-ready insights to improve agent performance, ensure compliance, and enhance customer experience.
2. Quality PLUS Software
A cloud-based quality management platform [...]
Call Criteria is a Comprehensive HUMAN Quality Assurance Company that provides agent performance analysis as well as compliance solutions to industries like education, insurance, healthcare and financial services.
Working with real HUMAN analysts, we have analyzed over 30 million minutes of customer engagements to provide accurate insights.
Typical results experienced by Call Criteria clients include month over month reductions in compliance violations at a rate of 7% while improving lead conversion and customer retention at a rate of 12% and 9% respectively.