Verint Systems
– Verint Workforce Management Branch Data Analytics
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint Workforce Management Branch Data Analytics
Verint® Workforce Management Branch Data Analytics™ enables banks and credit unions to harness their Verint Workforce Management Branch Forecaster™ and Verint Workforce Management Branch Scheduler™ data lake in Amazon Web Services to gain insights into branch performance. It provides a built-in business intelligence tool that allows users to query branch staffing and scheduling data for the creation of custom dashboards, reports, and visualizations, which can help identify patterns, trends, or outliers.