Verint Systems
– Verint Intelligent Virtual Assistant (IVA)
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint Intelligent Virtual Assistant (IVA)
Verint® IVA™ enables organizations to create virtual assistants in a self-service manner to automate conversations through voice and digital channels. Equipped with AI, off-the-shelf NLP models, multi-language support, and more, Verint IVA understands customer intent, suggests accurate responses, offers personalized customer experiences, and assists agents with guided resolutions to improve productivity.
Verint IVA offers prebuilt modules, top intent libraries and entity types for a broad range of industries, and AI algorithms to provide insights into customers' top intents in order to determine which journeys to automate.
The low-code environment deployed on the Verint Customer Engagement Platform allows you to build workflows with multi-turn conversations, quickly fine tune the bot, easily integrate with back-office, front-office and 3rd party applications, add new languages and channels as business needs evolve, and measure and manage actions in real-time across endpoints.