Verint Systems – Verint Intelligent Virtual Assistant (IVA)

About Verint Systems

Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

About Verint Intelligent Virtual Assistant (IVA)

Verint® IVA™ enables organizations to create virtual assistants in a self-service manner to automate conversations through voice and digital channels. Equipped with AI, off-the-shelf NLP models, multi-language support, and more, Verint IVA understands customer intent, suggests accurate responses, offers personalized customer experiences, and assists agents with guided resolutions to improve productivity.

Verint IVA offers prebuilt modules, top intent libraries and entity types for a broad range of industries, and AI algorithms to provide insights into customers' top intents in order to determine which journeys to automate.

The low-code environment deployed on the Verint Customer Engagement Platform allows you to build workflows with multi-turn conversations, quickly fine tune the bot, easily integrate with back-office, front-office and 3rd party applications, add new languages and channels as business needs evolve, and measure and manage actions in real-time across endpoints.

Directory Categories

  • Chat and Virtual Agents
  • Cloud Contact Center Solutions
  • Contact Center Messaging
  • Customer Experience Feedback and Analysis
  • Customer Interaction Management - Find Customer Care Resources
  • Data Analytics
  • Multichannel and Omnichannel Call Center
  • Self-Service Software
  • Speech Recognition Software