CRMX Preferred Vendor
Verint Back-Office Workforce Management
Verint Workforce Management Branch Data Analytics
Verint WFM Branch Scheduler
Verint WFM Branch Forecaster
Verint Intelligent Interviewing
Verint Automated Quality Management
Verint Channel Automation
Verint Real-Time Coaching
Verint Real Time Agent Assist
Verint Text Analytics
Verint Speech Analytics
Verint Experience Management
Verint Intelligent Virtual Assistant (IVA)
Verint Knowledge Management
Verint Workforce Management
Verint® IVA™ enables organizations to create virtual assistants in a self-service manner to automate conversations through voice and digital channels. Equipped with AI, off-the-shelf NLP models, multi-language support, and more, Verint IVA understands customer intent, suggests accurate responses, offers personalized customer experiences, and assists agents with guided resolutions to improve productivity.
Verint IVA offers prebuilt modules, top intent libraries and entity types for a broad range of industries, and AI algorithms to provide insights into customers' top intents in order to determine which journeys to automate.
The low-code environment deployed on the Verint Customer Engagement Platform allows you to build workflows with multi-turn conversations, quickly fine tune the bot, easily integrate with back-office, front-office and 3rd party applications, add new languages and channels as business needs evolve, and measure and manage actions in real-time across endpoints.