Verint Systems
– Verint Back-Office Workforce Management
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint Back-Office Workforce Management
The Verint® Back-Office Workforce Management suite of solutions helps boost the speed, accuracy, and efficiency of back-office customer-support functions by capturing real-time data to promote visibility across teams and optimize work, processes, and the workforce – both human and bots. Managers can quickly see where there are opportunities improve focus and to capture unrealized capacity. Employees can see how they are performing against goals using role-specific scorecards, allowing them to self-correct behaviors.