Verint Systems – Verint Back-Office Workforce Management

About Verint Systems

Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

About Verint Back-Office Workforce Management

The Verint® Back-Office Workforce Management suite of solutions helps boost the speed, accuracy, and efficiency of back-office customer-support functions by capturing real-time data to promote visibility across teams and optimize work, processes, and the workforce – both human and bots. Managers can quickly see where there are opportunities improve focus and to capture unrealized capacity. Employees can see how they are performing against goals using role-specific scorecards, allowing them to self-correct behaviors.

Directory Categories

  • Data Analytics
  • Employee Assessment
  • Performance Management
  • Testing – Data and Performance Analytics
  • Workforce Optimization