Verint Systems

About Verint Systems

Verint® Systems is a global leader in Actionable Intelligence® solutions. In today’s dynamic world of massive information growth, Actionable Intelligence is a necessity for empowering organizations with crucial insights and enabling decision makers to anticipate, respond, and take action.

Verint develops highly scalable, enterprise-class software and services with advanced, integrated analytics for both structured and unstructured information. Our solutions address two areas of the market—customer engagement and cyber intelligence. Organizations around the world use our solutions to capture large amounts of information from numerous data types and sources, glean insights from it by applying analytics, and leverage the resulting intelligence to optimize customer engagement and make the world a safer place.

About Verint Systems

The Verint Cloud can help you simplify, modernize, and automate the customer experience. Whether you're an enterprise, small and medium-sized business, or an organization focused on the public sector or public safety, we can help you transform customer service while reducing the cost and complexity of customer operations.

  • Social Media
    • Social Media Monitoring
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified Administration
    • Unified Routing
    • Unified Reporting
  • Analtyics
    • Desktop Analytics
  • Voice of the Customer
    • Survey Tools
    • Web surveying
    • Voice of the employee
    • Customer Journey mapping
    • Enterprise feedback management
    • Social Media Monitoring
  • Workforce Management
    • Workforce Scheduler
    • Intraday management
    • Reforecast based on intraday management
    • Automated Workflows
    • Multi Site Virtual Contact Center
    • Centralized Administration for Multi Site
    • Access by Individual User
    • The Solution Maintains an Audit Trail
    • Multi Channel Forecasting
    • Allow for Outbound Forecasting
    • Account for Holidays, Seasonality
    • Number of Weeks solution can be scheduled ahead of time
    • Support Split shifts
    • Support Agent Preferences/bidding
    • Allow manual manipulation and editing
    • Strategic what - if scheduling
    • Long-term forecasting and planning
    • Unlimited months forecasted
    • Long-term budget planning
    • Track and Support historical agent adherence
    • Track and Support real-time agent adherence
  • Performance Management
    • Provide Performance Management Scorecard
    • Implement targets to groups/functions
    • Compare employee performance against peers
    • Help identify strengths and weaknesses
    • Track individuals training requirement
    • Link specific areas of skill development
    • Gamification
  • Training and Coaching
    • agent coaching
    • elearning
  • Workforce Optimizaton Suite
    • Workforce Optimizaton Suite
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Web interface
    • Schedule for call recording
    • Playback for any LAN/WAN workstation
    • Speech Analytics
    • Analytics based on keywords or phrases
    • Screen Playback synchronized with audio
    • Instantaneous call retrieval
    • Flexible rules editor
    • VoiP recording
    • Voice and screen saved in standard file formats
    • Calls automatically routed to evaluators
    • Search for call on Ad hoc basis
    • Efficiency in filling out forms
    • Integrated Reporting
    • Multi-site Recording
    • Screen Recording
    • Virtual Contact Center Recording
    • Open Source Recording
    • Compliance monitoring
  • Language Capabilities
    • Multi Language Capabilities
  • Number of Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents

Directory Categories

  • Performance Management
  • Call Center Workforce Management
  • Workforce Optimization
  • Multichannel - OmniChannel Call Center Software