Verint Systems
– Verint WFM Branch Forecaster
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint WFM Branch Forecaster
Verint® Workforce Management Branch Forecaster™ enables banks and credit unions to align their staffing plans, helping to drive sales and revenue growth and boost efficiency. The solution can assist with determining the right staffing levels for each branch, reallocate staff across branches to lower costs, run what-if scenarios to analyze the FTE impact of operational and strategic changes, and create strategic staffing plans that align with branch transformation initiatives.