Verint Systems – Verint Workforce Management

About Verint Systems

Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

About Verint Workforce Management

With its AI-powered forecasting and scheduling solutions, Verint® Workforce Management™ helps organizations to optimize human and bot resources across all engagement channels, maximizing efficiency across the enterprise. Whether in the office or working remotely, thoughtful automation and simple workflows provide employees with flexible scheduling options to drive employee wellbeing while ensuring business policies are met. And as a full featured cloud solution, it can free businesses from the burden of complex infrastructure and administration and easily extend to applications to support employees with tools to do their job.

Verint Workforce Management is used in the contact center to schedule agents to match expected workload without overstaffing. These tools use data from historical transactions or traffic information to forecast the required resources to meet call demand. WFM is suitable for organizations where there are multiskilled employees, time priorities to answer customer queries, and different volumes of transactions depending on the time of day or seasonality. It helps managers schedule employees across different sites and understand how each location operates. WFM solutions include a combination of technologies: time and attendance, scheduling, forecasting and planning, absence management, monitoring and analytics, performance and task management, and hiring and HR tools.

Directory Categories

  • Chat and Virtual Agents
  • Cloud Contact Center Solutions
  • Contact Center Workforce Management
  • Employee Assessment
  • Multichannel and Omnichannel Call Center
  • Performance Management
  • Remote Call Center Agents
  • Workforce Optimization