Verint Systems
– Verint WFM Branch Scheduler
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint WFM Branch Scheduler
Verint® Workforce Management Branch Scheduler™ is a cloud solution that can automate the creation of optimized schedules for bank and credit union branches. It was designed for the unique needs of branches, including physical layout and queue configuration (sales, universal, teller, drive up, etc.); forecasts for both customer-facing demand and non-customer-facing work; labor rules for breaks, lunches, and hours; employee skills and availability; and paid time off.