Verint Systems – Verint Real Time Agent Assist

About Verint Systems

Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

About Verint Real Time Agent Assist

Verint® Real-Time Agent Assist™ is designed to analyze contact-center calls and desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your customers and organization. When specified linguistic, acoustic, and application criteria are met, employees receive automated assistance and guidance in a centralized notification center—helping improve CX, reduce cost and handle time, decrease employee churn, and create a smoother employee onboarding process.

Directory Categories

  • Call Center Agent Monitoring Software
  • Call Center eLearning
  • Chat and Virtual Agents
  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Contact Center Messaging
  • Contact Center Workforce Management
  • Customer Experience Feedback and Analysis
  • Customer Interaction Management - Find Customer Care Resources
  • Data Analytics
  • Employee Assessment
  • Knowledge Management Software
  • Mobile Contact Center Technology
  • Multichannel and Omnichannel Call Center
  • Performance Management
  • Remote Call Center Agents
  • Speech Recognition Software
  • Testing – Data and Performance Analytics