Verint Systems
– Verint Speech Analytics
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint Speech Analytics
Verint® Speech Analytics™ is a cloud-based solution that enables customer experience (CX) teams to transcribe and analyze live or recorded calls. It helps professionals identify market trends by analyzing customer feedback received via interactive voice response (IVR) systems, SMS, or online surveys. The solution allows managers to analyze customer service agents’ performance, calculate customer churn rate, generate custom reports, and run online campaigns. Additionally, supervisors can use the application to provide coaching to customer service agents based on their performance and customer feedback.