– Verint Speech Analytics
About Verint Systems
Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
About Verint Speech Analytics
Verint® Speech Analytics™ is a cloud-based solution that enables customer experience (CX) teams to transcribe and analyze live or recorded calls. It helps professionals identify market trends by analyzing customer feedback received via interactive voice response (IVR) systems, SMS, or online surveys. The solution allows managers to analyze customer service agents’ performance, calculate customer churn rate, generate custom reports, and run online campaigns. Additionally, supervisors can use the application to provide coaching to customer service agents based on their performance and customer feedback.