CRMX Preferred Vendor
Verint Back-Office Workforce Management
Verint Workforce Management Branch Data Analytics
Verint WFM Branch Scheduler
Verint WFM Branch Forecaster
Verint Intelligent Interviewing
Verint Automated Quality Management
Verint Channel Automation
Verint Real-Time Coaching
Verint Real Time Agent Assist
Verint Text Analytics
Verint Speech Analytics
Verint Experience Management
Verint Intelligent Virtual Assistant (IVA)
Verint Knowledge Management
Verint Workforce Management
Verint® Knowledge Management™ is an artificial intelligence enabled solution designed to help businesses create knowledge bases and interact with clients via a unified knowledge platform. It enables organizations to automate workflows, manage digital content, and resolve customers’ queries.
Verint Knowledge Management offers a host of features such as cataloging, collaboration, full-text search, a self-service portal, analytics, and more. The application allows administrators to capture and store information related to organizations' policies and procedures in a centralized repository.
Verint Knowledge Management also helps employees ensure compliance with industry regulations, build decision tree models, generate custom reports, and share files with team members.