Verint Systems – Verint Knowledge Management

About Verint Systems

Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

About Verint Knowledge Management

Verint® Knowledge Management™ is an artificial intelligence enabled solution designed to help businesses create knowledge bases and interact with clients via a unified knowledge platform. It enables organizations to automate workflows, manage digital content, and resolve customers’ queries.

Verint Knowledge Management offers a host of features such as cataloging, collaboration, full-text search, a self-service portal, analytics, and more. The application allows administrators to capture and store information related to organizations' policies and procedures in a centralized repository.

Verint Knowledge Management also helps employees ensure compliance with industry regulations, build decision tree models, generate custom reports, and share files with team members.

Directory Categories

  • Knowledge Management Software
  • Multichannel and Omnichannel Call Center
  • Remote Call Center Agents
  • Self-Service Software
  • Unified Communications