Verint Systems
– Verint Knowledge Management
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint Knowledge Management
Verint® Knowledge Management™ is an artificial intelligence enabled solution designed to help businesses create knowledge bases and interact with clients via a unified knowledge platform. It enables organizations to automate workflows, manage digital content, and resolve customers’ queries.
Verint Knowledge Management offers a host of features such as cataloging, collaboration, full-text search, a self-service portal, analytics, and more. The application allows administrators to capture and store information related to organizations' policies and procedures in a centralized repository.
Verint Knowledge Management also helps employees ensure compliance with industry regulations, build decision tree models, generate custom reports, and share files with team members.