Verint Systems – Verint Real-Time Coaching

About Verint Systems

Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

About Verint Real-Time Coaching

Verint® Real-Time Coaching is a software solution designed to analyze contact-center conversations as they occur, offering advice that can guide interactions to better outcomes in real time. The solution’s AI technology can assign coaching based on specific KPIs where agents are struggling, and it can provide contextual knowledge, offer behavioral advice, and recommend next best actions when it detects process issues or negative customer sentiment.

Directory Categories

  • Call Center Agent Monitoring Software
  • Call Center eLearning
  • Chat and Virtual Agents
  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Contact Center Messaging
  • Contact Center Workforce Management
  • Customer Experience Feedback and Analysis
  • Customer Interaction Management - Find Customer Care Resources
  • Data Analytics
  • Employee Assessment
  • Knowledge Management Software
  • Mobile Contact Center Technology
  • Multichannel and Omnichannel Call Center
  • Performance Management
  • Remote Call Center Agents
  • Speech Recognition Software
  • Testing – Data and Performance Analytics