Verint Systems
– Verint Real-Time Coaching
About Verint Systems
Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
About Verint Real-Time Coaching
Verint® Real-Time Coaching is a software solution designed to analyze contact-center conversations as they occur, offering advice that can guide interactions to better outcomes in real time. The solution’s AI technology can assign coaching based on specific KPIs where agents are struggling, and it can provide contextual knowledge, offer behavioral advice, and recommend next best actions when it detects process issues or negative customer sentiment.