Verint Systems
– Verint Real-Time Coaching
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint Real-Time Coaching
Verint® Real-Time Coaching is a software solution designed to analyze contact-center conversations as they occur, offering advice that can guide interactions to better outcomes in real time. The solution’s AI technology can assign coaching based on specific KPIs where agents are struggling, and it can provide contextual knowledge, offer behavioral advice, and recommend next best actions when it detects process issues or negative customer sentiment.