Verint Systems
– Verint Automated Quality Management
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint Automated Quality Management
Verint Automated Quality Management (AQM) helps increase the efficiency of contact center quality and compliance workflows, with features ranging from the scoring of 100% of interactions to assigning agent coaching when necessary. It enables organizations to gain insights that would be difficult to achieve with traditional call sampling practices that usually monitor only a small number of interactions.
Out-of-the-box, AQM includes three common compliance measures:
Ensuring that CVC codes aren’t recorded when taking card payments.
Informing customers of call recording
Following the correct procedure for confirming identity