Verint Systems – Verint Automated Quality Management

About Verint Systems

Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

About Verint Automated Quality Management

Verint Automated Quality Management (AQM) helps increase the efficiency of contact center quality and compliance workflows, with features ranging from the scoring of 100% of interactions to assigning agent coaching when necessary. It enables organizations to gain insights that would be difficult to achieve with traditional call sampling practices that usually monitor only a small number of interactions.

Out-of-the-box, AQM includes three common compliance measures:

Ensuring that CVC codes aren’t recorded when taking card payments.
Informing customers of call recording
Following the correct procedure for confirming identity

Directory Categories

  • Call Center Agent Monitoring Software
  • Chat and Virtual Agents
  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Contact Center Messaging
  • Customer Interaction Management - Find Customer Care Resources
  • Data Analytics
  • Employee Assessment
  • Help Desk
  • Mobile Contact Center Technology
  • Multichannel and Omnichannel Call Center
  • Performance Management
  • Remote Call Center Agents
  • Social Media - Social CRM
  • Speech Recognition Software
  • Unified Communications
  • Unified Desktop