CRMX Preferred Vendor
Verint Back-Office Workforce Management
Verint Workforce Management Branch Data Analytics
Verint WFM Branch Scheduler
Verint WFM Branch Forecaster
Verint Intelligent Interviewing
Verint Automated Quality Management
Verint Channel Automation
Verint Real-Time Coaching
Verint Real Time Agent Assist
Verint Text Analytics
Verint Speech Analytics
Verint Experience Management
Verint Intelligent Virtual Assistant (IVA)
Verint Knowledge Management
Verint Workforce Management
Verint® Messaging™ is a customer engagement solution that enables companies to provide personalized, rule-based messaging across multiple channels. The cloud-based product helps organizations to create and manage private messaging channels, enabling them to communicate with customers in a way that is more effective and efficient than a traditional support ticket system. It also provides actionable insights based on the data it collects from these interactions.
Verint Messaging can be used as a channel for personalized interaction with each customer, whether they want to resolve their queries or report issues. These interaction channels also act as a way to capture feedback on provided services or product offerings.
Verint Messaging facilitates integration with several third-party applications including WhatsApp, Twitter, and more.