Verint Systems
– Verint Messaging
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint Messaging
Verint® Messaging™ is a customer engagement solution that enables companies to provide personalized, rule-based messaging across multiple channels. The cloud-based product helps organizations to create and manage private messaging channels, enabling them to communicate with customers in a way that is more effective and efficient than a traditional support ticket system. It also provides actionable insights based on the data it collects from these interactions.
Verint Messaging can be used as a channel for personalized interaction with each customer, whether they want to resolve their queries or report issues. These interaction channels also act as a way to capture feedback on provided services or product offerings.
Verint Messaging facilitates integration with several third-party applications including WhatsApp, Twitter, and more.