Verint Systems – Verint Messaging

About Verint Systems

Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

About Verint Messaging

Verint® Messaging™ is a customer engagement solution that enables companies to provide personalized, rule-based messaging across multiple channels. The cloud-based product helps organizations to create and manage private messaging channels, enabling them to communicate with customers in a way that is more effective and efficient than a traditional support ticket system. It also provides actionable insights based on the data it collects from these interactions.

Verint Messaging can be used as a channel for personalized interaction with each customer, whether they want to resolve their queries or report issues. These interaction channels also act as a way to capture feedback on provided services or product offerings.

Verint Messaging facilitates integration with several third-party applications including WhatsApp, Twitter, and more.

Directory Categories

  • Chat and Virtual Agents
  • Cloud Contact Center Solutions
  • Contact Center Messaging
  • Customer Experience Feedback and Analysis
  • Customer Interaction Management - Find Customer Care Resources
  • Data Analytics
  • Multichannel and Omnichannel Call Center
  • Remote Call Center Agents
  • Social Media - Social CRM
  • Unified Communications