Verint Systems
– Verint Text Analytics
About Verint Systems
Verint® is a leader in
Customer Experience (CX) Automation. We empower brands to achieve better
business outcomes by delivering superior CX at a lower cost in any interaction,
in any channel, anywhere, at any scale. The world’s most iconic
brands—including more than 80 of the Fortune 100 companies—use the Verint CX
Automation Platform to achieve stronger, faster AI Business Outcomes, Now™ that
reduce costs and elevate CX.
Using the Verint Platform,
organizations of all sizes can handle more interactions and use data to
continuously improve CX without increasing the size of their human workforce.
Our customers report measurable improvements in agent capacity, management capacity,
revenue, and customer and employee experience.
About Verint Text Analytics
Verint® Text Analytics™ is an innovative software solution that helps CX teams gain enhanced insight into their customer experience across web chat, social, email, call notes, and more. The solution uses artificial intelligence and machine learning technologies to automatically identify relations, trends, and topics and identify customer sentiments through recorded interactions. This can be used as an effective tool for identifying high-value customers before issues arise.