Verint Systems – Verint Text Analytics

About Verint Systems

Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

About Verint Text Analytics

Verint® Text Analytics™ is an innovative software solution that helps CX teams gain enhanced insight into their customer experience across web chat, social, email, call notes, and more. The solution uses artificial intelligence and machine learning technologies to automatically identify relations, trends, and topics and identify customer sentiments through recorded interactions. This can be used as an effective tool for identifying high-value customers before issues arise.

Directory Categories

  • Call Center Agent Monitoring Software
  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Customer Experience Feedback and Analysis
  • Customer Interaction Management - Find Customer Care Resources
  • Data Analytics
  • Employee Assessment
  • Help Desk
  • Multichannel and Omnichannel Call Center
  • Performance Management
  • Remote Call Center Agents
  • Speech Recognition Software
  • Testing – Data and Performance Analytics