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Computer Telephony Integration (CTI)

Telephony applications connect computers and telephone systems enabling them to work together for enhanced communications between the two technologies. Enhance the customer experience by integrating databases for applications such as: Recording-Monitoring; Interactive Voice Response (IVR); Voice Mail; Auto Attendant; Predictive Dialers; Caller ID and Call Routing.

Click on any company below for further information on each vendor. 


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Cloud Contact Center by West Corporation

West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.

In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.

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CRMX Preferred Vendor

Five9 Virtual Contact Center by Five9

Five9 is the leading provider of cloud contact centers for the digital enterprise.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel experiences over the phone, web, chat, email, mobile and social.
Chosen by the world's leading enterprises, Five9 is your trusted partner that offers a unique, high-touch approach throughout the entire customer life cycle.
Visit our website to learn more about our 100% cloud-based technology.

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CRMX Preferred Vendor
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CRMX Preferred Vendor

IVR by West Corporation

West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.

In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.

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CRMX Preferred Vendor

Sharpen Empower by Sharpen Technologies

Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit https://sharpencx.com/ or call 855.249.3357.

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SIP trunking by Voxbone

Cut your carrier cord with Voxbone’s hyper local voice and messaging services, available on demand in 9000+ area codes across 60+ countries. This is global business comms redefined, free from the tyranny of PSTN lines. With Voxbone in your corner, it is unbelievably easy to connect instantly to 5 billion people, in the places where it matters most to your business. That is 92% of the world economy, just a phone call away.

Our happy customers include Skype, Zoom, 8x8, Dialpad, Orange Business Services, Groupon, foodpanda, Deutsche Telekom, Telefonica, inContact and Serenova. Want to know more? Check us out at voxbone.com.

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TDC Bridge Intelligent Messaging Platform by TEN DIGIT Communications LLC

TEN DIGIT modernizes business communications for teams and contact centers by enabling business landlines to work like smartphones using its patented platform, TDC BRIDGE. The platform provides a better customer experience, higher agent satisfaction and an increase in productivity through ‘Intelligent Messaging’TM – resulting in Smarter ConversationsTM with your business.

TDC enables business teams to communicate more effectively with smartphone-enabled customers – using text, voice, link/photo sharing capabilities resident on any generic smartphone.

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Zoho Desk by Zoho Corporation

Zoho is the operating sys