Cloudlinx is a national practice leader around selection of a cloud based contact center solution, having worked with call centers both large and small for the past five years and having a successful track record in managing migrations with urgent timeframes for thousands of CCaaS agents.
Our unique four step process (Collaboration, Strategic Sourcing, Implementation and Ongoing Management), allows client to make informed buying decisions with a migration roadmap that is tailored to their needs and not the vendors. With over 20 years’ experience in managing complex contact center telecommunication networks, our team has the industry insight to help you see and avoid all the mistakes in selecting a vendor and managing a migration to cloud based environment.
Now more than ever, contact centers need to understand how other cloud integrations will impact their agents with Omnichannel, CRM, WFM, Knowledge Management and UCaaS all having an impact on performance and a bottom line ROI for their investment in a CCaaS platform. With a no cost partnership with Cloudlinx, making the right vendor selections and executing on projected timeframes is guaranteed and supported by our experience.