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Unified Communications

Unified technology integrates all forms of desktop customer interactions and refers to a real-time communication delivery based on the preferred method and location of the recipient; In general, it allows an individual to send or receive a message on one medium and received on another.


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CRMX Preferred Vendor

Analyze by CallMiner

CallMiner’s mission is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. CallMiner’s market leading cloud-based interaction analytics platform Eureka automatically analyzes contacts across all communication channels: calls, chats, emails, SMS, surveys and social. Over 2 billion hours of conversations are mined per year to improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.

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CRMX Preferred Vendor

Calabrio Workforce Management by Calabrio

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

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CRMX Preferred Vendor

Callback by VHT

VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. VHT solutions provide enterprises the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multi-vendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how VHT can help transform how you serve your customers, visit http://www.vhtcx.com or email info@vhtcx.com.

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CRMX Preferred Vendor

Conversation Bridge by VHT

VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. VHT solutions provide enterprises the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multi-vendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how VHT can help transform how you serve your customers, visit http://www.vhtcx.com or email info@vhtcx.com.

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CRMX Preferred Vendor

Customer Service Robotic Process Automation by Jacada

Jacada Inc. helps enterprises significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

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CRMX Preferred Vendor

Eureka Customer Engagement Platform by CallMiner

CallMiner’s mission is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. CallMiner’s market leading cloud-based interaction analytics platform Eureka automatically analyzes contacts across all communication channels: calls, chats, emails, SMS, surveys and social. Over 2 billion hours of conversations are mined per year to improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.

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CRMX Preferred Vendor

Five9 Virtual Contact Center by Five9

Five9 is the leading provider of cloud contact centers for the digital enterprise.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel experiences over the phone, web, chat, email, mobile and social.
Chosen by the world's leading enterprises, Five9 is your trusted partner that offers a unique, high-touch approach throughout the entire customer life cycle.
Visit our website to learn more about our 100% cloud-based technology.

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CRMX Preferred Vendor

Genesys by Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel customer experiences, journeys and relationships. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 25 billion contact center interactions per year in the cloud and on premises. 

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CRMX Preferred Vendor

Navigator by VHT

VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. VHT solutions provide enterprises the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multi-vendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how VHT can help transform how you serve your customers, visit http://www.vhtcx.com or email info@vhtcx.com.

0 reviews
CRMX Preferred Vendor

Redact by CallMiner

CallMiner’s mission is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. CallMiner’s market leading cloud-based interaction analytics platform Eureka automatically analyzes contacts across all communication channels: calls, chats, emails, SMS, surveys and social. Over 2 billion hours of conversations are mined per year to improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.

0 reviews
CRMX Preferred Vendor

Sharpen Connect by Sharpen Technologies

Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit https://sharpencx.com/ or call 855.249.3357.

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CRMX Preferred Vendor

Sharpen Empower by Sharpen Technologies

Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit https://sharpencx.com/ or call 855.249.3357.

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Atmosphere® Communications Platform by IntelePeer

At IntelePeer, we deliver critical, cloud-based voice communications you can build on with voice and messaging applications. We make it easy to connect to our services with multiple connection options and flexible deployments while helping to ensure your communications remain uninterrupted with disaster avoidance solutions. All of our products are backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

We believe that business communications are meant for more than just simple interactions. That’s why we enable our partners and customers to leverage our innovative solutions and visionary architects to automate business processes and enhance the customer experience.

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Contact Center Plan by CallTrackingMetrics

CallTrackingMetrics’s award-winning call tracking and automation platform provides thousands of businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving phone calls to advanced routing and call management, we arm businesses with the tools to transform communication into powerful intelligence.

CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software.

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SIP trunking by Voxbone

Cut your carrier cord with Voxbone’s hyper local voice and messaging services, available on demand in 9000+ area codes across 60+ countries. This is global business comms redefined, free from the tyranny of PSTN lines. With Voxbone in your corner, it is unbelievably easy to connect instantly to 5 billion people, in the places where it matters most to your business. That is 92% of the world economy, just a phone call away.

Our happy customers include Skype, Zoom, 8x8, Dialpad, Orange Business Services, Groupon, foodpanda, Deutsche Telekom, Telefonica, inContact and Serenova. Want to know more? Check us out at voxbone.com.