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Unified Communications

Unified technology integrates all forms of desktop customer interactions and refers to a real-time communication delivery based on the preferred method and location of the recipient; In general, it allows an individual to send or receive a message on one medium and received on another.


CRMX Preferred Vendor

Analyze by CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

CRMX Preferred Vendor

Calabrio Workforce Management by Calabrio

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

CRMX Preferred Vendor

Customer Service Robotic Process Automation by Jacada

Jacada Inc. helps enterprises significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

CRMX Preferred Vendor

Eureka Conversation Analytics Platform by CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

CRMX Preferred Vendor

Redact by CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

“Soundboard Software” | Call Adapt Suite by Call Adapt

Call Adapt is a contact center software development company specializing in digital soundboard technology and custom call center solutions. Our team has 20+ years in software development, call center management and soundboard technology.

Our mission is simple. We are committed to providing the most cost-efficient, customizable calling solution in our industry. Our motto of “each call is the perfect call” is also the way we treat our clients.

Customer service is our top priority while building a relationship with integrity and ethics. We are here to help increase your revenue, while allowing YOU to customize your solution and steer the ship.

Visit www.calladapt.com for more information.

Atmosphere® Communications Platform by IntelePeer

At IntelePeer, we deliver critical, cloud-based voice communications you can build on with voice and messaging applications. We make it easy to connect to our services with multiple connection options and flexible deployments while helping to ensure your communications remain uninterrupted with disaster avoidance solutions. All of our products are backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.

We believe that business communications are meant for more than just simple interactions. That’s why we enable our partners and customers to leverage our innovative solutions and visionary architects to automate business processes and enhance the customer experience.

Callback by VHT

VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. VHT solutions provide enterprises the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multi-vendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how VHT can help transform how you serve your customers, visit http://www.vhtcx.com or email info@vhtcx.com.

Contact Center Plan by CallTrackingMetrics

CallTrackingMetrics’s award-winning call tracking and automation platform provides thousands of businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving phone calls to advanced routing and call management, we arm businesses with the tools to transform communication into powerful intelligence.

CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software.

Contact Center to Cloud Migration by Cloudlinx

Cloudlinx is a national practice leader in migrating legacy contact center technology to a cloud-based environment. Whether it means mitigating the challenges of moving to a virtualized call center or ensuring the benefits from doing so, Cloudlinx delivers guidance and executive level sponsorship to contact centers from the start of RFP to completion of the cutover.

With a twenty year history in managing complex telecommunication network design for call centers, the team at Cloudlinx has the experience and industry insight to help contact centers both large and small avoid the unforeseen mistakes in committing to a cloud based provider, before they make them.

Cloudlinx has the expertise to help any organization select the right carrier, protect from overspending, negotiate with industry leverage, manage the operational cut-overs and then support you on an ongoing basis, all at no cost to the client.

Through our strategic partnerships with the [...]

Conversation Bridge by VHT

VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. VHT solutions provide enterprises the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multi-vendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how VHT can help transform how you serve your customers, visit http://www.vhtcx.com or email info@vhtcx.com.

Edify Huddle by Edify

Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee. Learn more at edify.cx.

Evolve Contact Suite by Evolve IP

The Cloud is no longer about buying individual services. It’s now about building a strategy around multiple cloud services and integrating them together to make IT more efficient. Evolve IP delivers customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work together, with your current infrastructure, and with the applications you already use in your business. Disaster Recovery, Contact Center, Unified Communications, Desktops and Infrastructure … Experience Cloud as a StrategyTM

Five9 Virtual Contact Center by Five9

Five9 is the leading provider of cloud contact centers for the digital enterprise.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel experiences over the phone, web, chat, email, mobile and social.
Chosen by the world's leading enterprises, Five9 is your trusted partner that offers a unique, high-touch approach throughout the entire customer life cycle.
Visit our website to learn more about our 100% cloud-based technology.

Navigator by VHT

VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. VHT solutions provide enterprises the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multi-vendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how VHT can help transform how you serve your customers, visit http://www.vhtcx.com or email info@vhtcx.com.

Sharpen Connect by Sharpen Technologies

Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit https://sharpencx.com/ or call 855.249.3357.

Sharpen Empower by Sharpen Technologies

Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit https://sharpencx.com/ or call 855.249.3357.

SIP trunking by Voxbone

Cut your carrier cord with Voxbone’s hyper local voice and messaging services, available on demand in 9000+ area codes across 60+ countries. This is global business comms redefined, free from the tyranny of PSTN lines. With Voxbone in your corner, it is unbelievably easy to connect instantly to 5 billion people, in the places where it matters most to your business. That is 92% of the world economy, just a phone call away.

Our happy customers include Skype, Zoom, 8x8, Dialpad, Orange Business Services, Groupon, foodpanda, Deutsche Telekom, Telefonica, inContact and Serenova. Want to know more? Check us out at voxbone.com.

Soprano Connect by Soprano Design

Soprano brings over 25 years of experience with enterprise-level secure messaging to each of our clients. Soprano solutions are uniquely engineered for both enterprise and government customer opportunities, through strategic partnerships with 13 Mobile Network Operators in 4 major global regions. Today, over 25 Global Fortune 500 companies trust Soprano with their mission-critical messaging applications every year. Soprano is headquartered in Sydney, Australia with regional offices in Europe, North America, South America, New Zealand and Southeast Asia.