Jacada – Customer Service Robotic Process Automation

About Jacada

Jacada Inc. helps enterprises significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

About Customer Service Robotic Process Automation

Customer Service Robotic Process Automation (CS RPA) is Jacada’s solution for implementing automation of processes required to fulfill online customer requests. Customers interacting with a live contact center agent or customer service bot benefit from shorter Average Handle Time (AHT) or even call deflection through the automated processes that take place by the implementation of Customer Service RPA. CS RPA is uniquely focused on generating ROI in the customer service space by drastically reducing the manual, error-prone and repetitive tasks of data entry, navigation and process fulfillment. CS RPA focuses on customer service scenarios which are difficult to fulfil using standard RPA tools that traditionally focus on back office automation. Includes: Desktop Automation Agent, Intelligent Assistant, Visual IVR

  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified Administration
    • Unified Reporting
    • Unified Comminications
  • Voice of the Customer
    • CSAT/NPS Measurement
  • Integration
    • Front and Back Office Integration

Directory Categories

  • Multichannel and Omnichannel Call Center
  • Robotic Process Automation
  • Unified Communications
  • Unified Desktop