Sharpen Technologies – Sharpen Connect

About Sharpen Technologies

Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit or call 855.249.3357.

About Sharpen Connect

Connect is the perfect unified communications solution for bringing the entire company together. With all interactions flowing through Sharpen’s global platform, you now have an unprecedented level of quality, scalability, and resilience.

  • CTI
    • Multisite Routing
    • Screen Pop
    • DeskTop Integration
  • IVR
    • Natural languge speech recognition?
    • Load Testing
  • WEB Capability
    • Web Chat Capability
    • Web Co-browsing/screen sharing
    • Web Click-to-Call
  • Language Capabilities
    • Multi Language Capabilities
  • Furniture
    • Headsets
  • Other
    • Telecom Billing
    • Headsets
    • Toll Free Numbers
  • Chat
    • SMS/Text
  • Integration
    • Front and Back Office Integration

Directory Categories

  • Unified Communications