Soprano Design – Soprano Connect

About Soprano Design

Soprano brings over 25 years of experience with enterprise-level secure messaging to each of our clients. Soprano solutions are uniquely engineered for both enterprise and government customer opportunities, through strategic partnerships with 13 Mobile Network Operators in 4 major global regions. Today, over 25 Global Fortune 500 companies trust Soprano with their mission-critical messaging applications every year. Soprano is headquartered in Sydney, Australia with regional offices in Europe, North America, South America, New Zealand and Southeast Asia.

About Soprano Connect

Soprano Connect is a full-fledged secure messaging platform that enables digital transformation through two way communications via popular messaging channels such as SMS, Voice and Whatsapp using a simplified User Interface. With a complete suite of messaging products, developers can also take advantage of our API support for popular protocols which requires low or no-code deployment.

  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified blending
    • Unified Administration
    • Unified Routing
    • Unified Reporting
    • eMail Management
    • Unified Comminications
  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Web surveying
    • Voice of the employee
    • Customer Journey mapping
    • Enterprise feedback management
    • CSAT/NPS Measurement
  • Workforce Management
    • Workforce Scheduler
    • Automated Workflows
    • Access by Individual User
    • Allow for Outbound Forecasting
  • BPO
    • Inbound
    • Outbound
    • BPO Chat
    • BPO Email
    • BPO Social
    • Virtual agent recruitment/staffing
  • Other
    • Email Management
  • Chat
    • SMS/Text
    • Facebook Chat
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration

Directory Categories

  • Chat and Virtual Agents
  • Customer Interaction Management - Find Customer Care Resources
  • Cloud Contact Center Solutions
  • Contact Center Messaging
  • Self-Service Software
  • Contact Center Workforce Management
  • Customer Experience Feedback and Analysis
  • Contact Center Employee Assessment
  • Mobile Contact Center Technology
  • Unified Communications
  • Workforce Optimization