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Robotic Process Automation

Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.

CRMX Preferred Vendor

Customer Service Robotic Process Automation by Jacada

Jacada Inc. helps enterprises significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

CRMX Preferred Vendor

NICE inContact CXone by NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by the leading industry analyst firms, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com

CRMX Preferred Vendor

Sharpen Empower by Sharpen Technologies

Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit https://sharpencx.com/ or call 855.249.3357.

CRMX Preferred Vendor

UiPath for Contact Centers by UiPath

UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.

“Soundboard Software” | Call Adapt Suite by Call Adapt

Call Adapt is a contact center software development company specializing in digital soundboard technology and custom call center solutions. Our team has 20+ years in software development, call center management and soundboard technology.

Our mission is simple. We are committed to providing the most cost-efficient, customizable calling solution in our industry. Our motto of “each call is the perfect call” is also the way we treat our clients.

Customer service is our top priority while building a relationship with integrity and ethics. We are here to help increase your revenue, while allowing YOU to customize your solution and steer the ship.

Visit www.calladapt.com for more information.

AI Process Automation for Enterprise Business Communication by Dynamic AI Inc

“According to Forbes 85% of business communication is repetitive, time consuming, costly but imperative for enterprise success. Therefore we have developed an AI Process Automation for Enterprise Business Communication (support, supply chain, HR, finance,...) via Slack/Teams/Skype that automates Communication and Databases for enterprise customers/employees to save time, cost and boost customer/employee satisfaction.”

Why we are different

State of the Art for automation companies was the static anthology approach which needs human interaction to grow with companies over time for helping them to automate business processes.

We go one step further ⇒ We dynamically automate up to 80% of business processes in real-time. Our patented genetic coding system enables continuous learning with constant improvement in quality and accuracy of automation.

AmplifAI by AmplifAI Solutions, Inc.

AmplifAI is an AI-powered, all-in-one solution providing frontline supervisors and employees with personalized performance dashboards, data-driven coaching & recognition, performance-driven micro-learnings, and engagement-enhancing gamification.

Augment CXM by Augment CXM

Augment CXM is a navigation system for the contact center built off of hundreds of millions of customer interactions. It provides real-time guidance to every agent, on every turn of the conversation, enabling novice agents to navigate customer queries like veterans.

Our product is backed by three breakthrough technologies:

1. A semantic deep learning engine: Analyze more than keywords, with an AI built to understand full conversations

2. Predictive KPIs: The ability to know the KPI of any conversation. Even without the customer completing a survey

3. Real-time analysis: Review and analyze each and every turn of the conversation, the moment it happens in true real-time

COGNIGY.AI by Cognigy

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. 

Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Fidelity Life, Lufthansa and 400+ other brands. 

Cognigy has been recognized as a leader in the IDC MarketScape for World-wide General-purpose Conversational AI Platforms 2021.

Products:

Cognigy.AI

Cognigy Voice Gateway

Cognigy Insights

Learn more at Cognigy.com

 

Contact Center to Cloud Migration by Cloudlinx

Cloudlinx is a national practice leader in migrating legacy contact center technology to a cloud-based environment. Whether it means mitigating the challenges of moving to a virtualized call center or ensuring the benefits from doing so, Cloudlinx delivers guidance and executive level sponsorship to contact centers from the start of RFP to completion of the cutover.

With a twenty year history in managing complex telecommunication network design for call centers, the team at Cloudlinx has the experience and industry insight to help contact centers both large and small avoid the unforeseen mistakes in committing to a cloud based provider, before they make them.

Cloudlinx has the expertise to help any organization select the right carrier, protect from overspending, negotiate with industry leverage, manage the operational cut-overs and then support you on an ongoing basis, all at no cost to the client.

Through our strategic partnerships with the [...]

Edify Huddle by Edify

Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee. Learn more at edify.cx.

Noble Contact Center by Noble Systems

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Engagement, Gamification, and Analytics technologies for over three decades. Every day, tens of thousands of agents at client sites worldwide use Noble’s omnichannel premise and cloud platforms to manage millions of customer contacts.

UiPath