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Robotic Process Automation

Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.

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CRMX Preferred Vendor

Customer Service Robotic Process Automation by Jacada

Jacada Inc. helps enterprises significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

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CRMX Preferred Vendor

Genesys PureCloud by Genesys

Genesys powers more than 25 billion of the world’s best customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.

Great customer experience drives great business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing, to sales, to service—make every moment count.

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CRMX Preferred Vendor

Genesys PureConnect by Genesys

Genesys powers more than 25 billion of the world’s best customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.

Great customer experience drives great business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing, to sales, to service—make every moment count.

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CRMX Preferred Vendor

Genesys PureEngage by Genesys

Genesys powers more than 25 billion of the world’s best customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.

Great customer experience drives great business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing, to sales, to service—make every moment count.

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CRMX Preferred Vendor

NICE inContact CXone by NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. NICE inContact, a NICE company, is recognized as a market leader by the leading industry analyst firms, and serves customers in more than 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com

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CRMX Preferred Vendor

Sharpen Empower by Sharpen Technologies

Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address long-standing agent issues responsible for sub-par customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across any channel. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit https://sharpencx.com/ or call 855.249.3357.

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AI Process Automation for Enterprise Business Communication by Dynamic AI Inc

“According to Forbes 85% of business communication is repetitive, time consuming, costly but imperative for enterprise success. Therefore we have developed an AI Process Automation for Enterprise Business Communication (support, supply chain, HR, finance,...) via Slack/Teams/Skype that automates Communication and Databases for enterprise customers/employees to save time, cost and boost customer/employee satisfaction.”

Why we are different

State of the Art for automation companies was the static anthology approach which needs human interaction to grow with companies over time for helping them to automate business processes.

We go one step further ⇒ We dynamically automate up to 80% of business processes in real-time. Our patented genetic coding system enables continuous learning with constant improvement in quality and accuracy of automation.

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AmplifAI by AmplifAI Solutions, Inc.

AmplifAI is an AI-powered, all-in-one solution providing frontline supervisors and employees with personalized performance dashboards, data-driven coaching & recognition, performance-driven micro-learnings, and engagement-enhancing gamification.
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COGNIGY.AI by Cognigy

Cognigy is the leading Enterprise Conversational AI technology vendor. With Cognigy.AI, the company has developed a highly flexible Enterprise Conversational AI Platform for customer & employee support process automation. Available in both On-Premises and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or phones.

COGNIGY.AI chatbots and virtual assistants communicate effectively and intelligently with customers and employees. Cognigy supports any organization, including service, marketing, sales and HR to create outstanding user experiences, to guarantee 24/7 service and to increase revenue.

The graphical toolset allows both non-technical users and developers to build and manage complex interactions that go far beyond simple FAQs towards automating complex business processes.

Cognigy was recognized as a Cool Vendor in “GARTNER’S COOL VENDOR REPORT IN AI [...]
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Edify Huddle by Edify

Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee. Learn more at edify.cx.