Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant.
Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Fidelity Life, Lufthansa and 400+ other brands.
Cognigy has been recognized as a leader in the IDC MarketScape for World-wide General-purpose Conversational AI Platforms 2021.
Cognigy Voice Gateway
Learn more at Cognigy.com.
COGNIGY.AI is an enterprise software product that enables the creation, deployment and maintenance of natural language conversational AIs, either in spoken or written form. The framework includes all components necessary to run across channels (such as Facebook, Alexa, Web, VR/AR, embedded), including NLP (Natural Language Processing), NLU (Natural Language Understanding), answer generation (Cognigy Flow Engine), conversation analytics, and interfaces for marketing/communication teams.