Promises Made, Promises Kept? (How RPA Boosts Your Tech Investment)
Presented By: UiPath
Companies are investing heavily in contact center technology. Unfortunately, even with large expenditures, customers are left unsatisfied and frustrated. Businesses are seeing a decline in customer satisfaction and productivity.
Often, rigid process and high maintenance costs lead to disappointing KPI's. There is a fix, and this fix leverages your existing technology stack, protecting your investment. Robotic process automation (RPA) helps enterprises leverage the full potential of contact center technology for a stronger customer experience.
With RPA, you can:
- Empower customers to self-serve
- Empower agents to create personalized customer experiences
- Improve efficiency by connecting front and back offices
- Transform customer experiences from first contact to back office.