AmplifAI Solutions, Inc. – AmplifAI

About AmplifAI Solutions, Inc.

AmplifAI is an AI-powered, all-in-one solution providing frontline supervisors and employees with personalized performance dashboards, data-driven coaching & recognition, performance-driven micro-learnings, and engagement-enhancing gamification.

About AmplifAI

AmplifAI is an AI-powered, all-in-one solution providing frontline supervisors and employees with personalized performance dashboards, data-driven coaching & recognition, performance-driven micro-learnings, and engagement-enhancing gamification.

  • Multi-channel - Omni Channel
    • Unified Reporting
  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • CSAT/NPS Measurement
  • Performance Management
    • Provide Performance Management Scorecard
    • Implement targets to groups/functions
    • Compare employee performance against peers
    • Link Objectives to targets/rewards
    • Help identify strengths and weaknesses
    • Track individuals training requirement
    • Link specific areas of skill development
    • Reward and incentive solution
    • Gamification
  • Training and Coaching
    • agent coaching
    • elearning
  • Quality Monitoring
    • Analytics based on keywords or phrases
    • Integrated Reporting
  • Employment testing
    • Employment screening
  • Number of Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration
    • Front and Back Office Integration
    • Other Consulting Services

Directory Categories

  • Call Center eLearning
  • Call Center Remote Agents
  • Cloud Contact Center Solutions
  • Contact Center Gamification
  • Call Center Customer Service Monitoring and Recording
  • Call Center Employment Assessment
  • Knowledge Management Software
  • Performance Management
  • Robotic Process Automation