Edify – Edify Huddle

About Edify

Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee. Learn more at edify.cx.

About Edify Huddle

Edify Huddle is purpose-built to innately unify all internal and external business communications--the only platform that combines UC, CC and API functionality in a single software solution. Edify elevates the customer experience by giving back-office and customer-facing employees one platform with a single view to manage all business communications across all channels - voice, email, text, chat, social media, video. With frictionless transfers between channels, agents have the ultimate flexibility to interact with customers, one another and other internal subject matter experts to resolve customer issues and deliver stellar experiences… like never having to transfer a customer and ask for their information a second, third or fourth time. Moving to the cloud has never been easier. Sign up to get your first five users free, forever, and enjoy simple per-user-per-day pricing thereafter.

  • ACD
    • Multiple Skill Groups Supported
    • Supervisors Can Log Out Agents Remotely
    • Listen and Monitor Agent Conversations
    • Multiple Announcements and Music Treatment Provided
    • Skill Based Routing
    • Supervisor Can Change Skill Groups
  • CTI
    • Multisite Routing
    • Queue Optimization
    • Abandoned Call Recovery
    • Screen Pop
    • DeskTop Integration
  • Dialer
    • Outbound Dialer
    • Preview Dialer
    • Predictive Dialer
    • Answering machine detection
    • Call Compliance US
    • Outbound Multi Channel Engagement
  • IVR
    • Accurate prediction of expected wait time in queue
    • Natural languge speech recognition?
    • IVR and Channel Testing
    • Load Testing
  • Intelligent Virtual Agent (IVA) assistance
    • Automatic Callback
    • Visual IVR
    • Customer Preference And Behavior Based Menus
    • Speech Recognition
    • Text-to-speech (TTS)
    • Speaker Verification
    • Seamless Transfer of customer information from self-service to agent
    • Universal Queueing
    • Real Time Reporting
  • Virtual CallBack
    • Multi Channel Virtual Callback
  • Social Media
    • Social Media Monitoring
    • Threading of Messages
    • Social Media Workflow
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified blending
    • Unified Administration
    • Unified Routing
    • Unified Reporting
    • eMail Management
    • Unified Comminications
  • PBX
    • IP PBX
    • VoIP Phone System
  • WEB Capability
    • Web Chat Capability
    • Web Co-browsing/screen sharing
    • Web Virtual Assistance
    • Web Click-to-Call
    • Web Self - Service
    • Web Callback
    • WebRTC
  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Web surveying
    • Voice of the employee
    • Customer Journey mapping
    • Enterprise feedback management
    • Social Media Monitoring
    • CSAT/NPS Measurement
  • Workforce Management
    • Automated Workflows
    • Multi Site Virtual Contact Center
    • Access by Individual User
    • The Solution Maintains an Audit Trail
    • Account for Holidays, Seasonality
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
    • Help identify strengths and weaknesses
    • Link specific areas of skill development
    • Reward and incentive solution
  • Training and Coaching
    • agent coaching
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Web interface
    • Schedule for call recording
    • Playback for any LAN/WAN workstation
    • Speech Analytics
    • Analytics based on keywords or phrases
    • Screen Playback synchronized with audio
    • Instantaneous call retrieval
    • VoiP recording
    • Search for call on Ad hoc basis
    • Efficiency in filling out forms
    • Integrated Reporting
    • Multi-site Recording
    • Virtual Contact Center Recording
    • Open Source Recording
    • Compliance monitoring
  • Other
    • Sales force automation
    • Telecom Billing
    • Customer Support Ticket Management
    • Knowledge Management
    • Help Desk Software B-B
    • Headsets
    • Toll Free Numbers
    • Help Desk Software B-C
    • Email Management
  • Chat
    • SMS/Text
    • Facebook Chat
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration

Directory Categories

  • ACD - Automatic Call Distributor Systems - Call Routing Software
  • Call Center Customer Service Monitoring and Recording
  • Call Center Employment Assessment
  • Call Center Remote Agents
  • Call Center Speech Recognition Software
  • Chat and Virtual Agents
  • CIM and Customer Care Resources
  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Contact Center Customer Analytics
  • Contact Center Messaging
  • Contact Center Web Based, Self-Service Software
  • Customer Experience Feedback and Analysis
  • Help Desk
  • Interactive Voice Software
  • Knowledge Management Software
  • Mobile Contact Center Solutions
  • Multichannel Call Center Software
  • Performance Management
  • Robotic Process Automation
  • Social Media - Social CRM
  • Testing – Data-Performance Analysis
  • Unified Communications