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Service Agencies-BPO

Many times it is often more cost-effective and convenient for a business to outsource marketing and support. There are many outsource providers to choose from. Find out more about their capabilities by consulting our directory. These companies can be used for strategic projects or operations, including CRM, sales, leads, support, telemarketing; the following companies can help you. For further information, click on the vendors below.


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CRMX Preferred Vendor

NICE inContact by NICE inContact

The NICE inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, agent hiring and customer feedback measurement tools. Taken together, the NICE inContact service center platform creates an integrated, all-in-one software solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site. Please see NICE inContact’s cloud contact center solutions.
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CRMX Preferred Vendor

Nuance Communications, Inc. by Nuance Communications, Inc.

Nuance provides tailored customer service solutions that support intuitive and pleasing interactions between companies and their customers. Our full suite of customer care solutions – including speech-enabled IVR, full-service hosting, proactive outbound notifications, routing and CTI services, desktop optimization and business consulting – enable organizations with complex and evolving customer care operations to earn happy, loyal customers.
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i2x Call Analytics and Communication Coaching by i2x GmbH

Every customer conversation is rich with valuable data and information. i2x leverages the power of artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation. i2x captures, understands, and delivers knowledge from phone conversations to optimize business processes, drive conversions, and consistently delight customers.