Many times it is often more cost-effective and convenient for a business to outsource marketing and support. There are many outsource providers to choose from. Find out more about their capabilities by consulting our directory. These companies can be used for strategic projects or operations, including CRM, sales, leads, support, telemarketing; the following companies can help you. For further information, click on the vendors below.
CRMX Preferred Vendor
The NICE inContact platform includes ACD software with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, work force optimization, eLearning, agent hiring and customer feedback measurement tools. Taken together, the NICE inContact service center platform creates an integrated, all-in-one software solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site. Please see NICE inContact’s cloud contact center solutions.