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i2x currently supports both English and German conversations. i2x’s speech recognition technology seamlessly integrates with existing contact center solutions to generate targeted insights for both agents and managers – shedding light on specific customer needs, best practices, and strategic priorities.
i2x increases productivity by performing the following tasks exceptionally well and at an unprecedented speed: 1) Transcribing and collecting data from phone conversations 2) Analyzing the data, 3) Coaching users by providing personalized, contextually relevant feedback, messages, and next-best actions to deliver superior customer experiences.
What sets i2x apart in the conversation analytics and coaching space is our real-time, automatic recording and transcription capabilities. i2x’s automatic speech recognition system learns user, company, and domain-specific vocabulary to ensure high accuracy transcription and customization.