Nuance Communications, Inc.

About Nuance Communications, Inc.

Nuance provides tailored customer service solutions that support intuitive and pleasing interactions between companies and their customers. Our full suite of customer care solutions – including speech-enabled IVR, full-service hosting, proactive outbound notifications, routing and CTI services, desktop optimization and business consulting – enable organizations with complex and evolving customer care operations to earn happy, loyal customers.

About Nuance Communications, Inc.

Leading organizations worldwide rely on Nuance’s intelligent offerings to meet and exceed rising consumer expectations—from an ever growing array of devices and across all channels and touchpoints.These offerings leverage decades of innovation in speech, natural language and conversational AI to enable human like interactions and omni-channel engagements that combine assisted and self service. Nuance solutions are enabled by digital, voice, outbound and security products, all optimized using our powerful analytics tools.

  • CTI
    • Screen Pop
    • DeskTop Integration
  • IVR
    • Natural languge speech recognition?
  • Intelligent Virtual Agent (IVA) assistance
    • Visual IVR
    • Customer Preference And Behavior Based Menus
    • Speech Recognition
    • Text-to-speech (TTS)
    • Seamless Transfer of customer information from self-service to agent
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified Routing
  • WEB Capability
    • Web Virtual Assistance
    • Web Self - Service
  • Language Capabilities
    • Multi Language Capabilities
  • BPO
    • Inbound
    • Outbound
    • Blended
    • BPO Chat
  • Integration
    • Systems Integration
    • CRM Integration
    • Front and Back Office Integration
    • Other Consulting Services

Directory Categories

  • Chat and Virtual Agents
  • Computer Telephony Integration (CTI)
  • Interactive Voice Software
  • Remote Call Center Agents
  • Self-Service Software
  • Service Agencies-BPO
  • Multichannel and Omnichannel Call Center