Nuance Communications, Inc.
About Nuance Communications, Inc.
Leading organizations worldwide rely on Nuance’s intelligent offerings to meet and exceed rising consumer expectations—from an ever growing array of devices and across all channels and touchpoints.These offerings leverage decades of innovation in speech, natural language and conversational AI to enable human like interactions and omni-channel engagements that combine assisted and self service. Nuance solutions are enabled by digital, voice, outbound and security products, all optimized using our powerful analytics tools.
- CTI
- Screen Pop
- DeskTop Integration
- IVR
- Natural languge speech recognition?
- Intelligent Virtual Agent (IVA) assistance
- Visual IVR
- Customer Preference And Behavior Based Menus
- Speech Recognition
- Text-to-speech (TTS)
- Seamless Transfer of customer information from self-service to agent
- Multi-channel - Omni Channel
- Unified contact channels
- Unified Routing
- WEB Capability
- Web Virtual Assistance
- Web Self - Service
- Language Capabilities
- Multi Language Capabilities
- BPO
- Inbound
- Outbound
- Blended
- BPO Chat
- Integration
- Systems Integration
- CRM Integration
- Front and Back Office Integration
- Other Consulting Services