My Call Cloud

About My Call Cloud

  • ACD
    • Multiple Skill Groups Supported
    • Supervisors Can Log Out Agents Remotely
    • Listen and Monitor Agent Conversations
    • Multiple Announcements and Music Treatment Provided
    • Skill Based Routing
    • Supervisor Can Change Skill Groups
  • CTI
    • Multisite Routing
    • Queue Optimization
    • Abandoned Call Recovery
    • Screen Pop
  • Dialer
    • Outbound Dialer
    • Preview Dialer
    • Predictive Dialer
    • Answering machine detection
    • Proactive outbound
    • Call Compliance US
    • Call Compliance Canada
    • Call Complinace Other
    • Outbound Multi Channel Engagement
  • IVR
    • Accurate prediction of expected wait time in queue
    • IVR and Channel Testing
    • Load Testing
  • PBX
    • IP PBX
    • VoIP Phone System
  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
  • Training and Coaching
    • agent coaching
    • elearning
    • classroom training
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Web interface
    • Schedule for call recording
    • Playback for any LAN/WAN workstation
    • Screen Playback synchronized with audio
    • Flexible rules editor
    • VoiP recording
    • Voice and screen saved in standard file formats
    • Search for call on Ad hoc basis
    • Efficiency in filling out forms
    • Integrated Reporting
    • Multi-site Recording
    • Screen Recording
    • Virtual Contact Center Recording
    • Open Source Recording
  • Language Capabilities
    • Multi Language Capabilities
  • BPO
    • Inbound
    • Outbound
    • Blended
    • BPO Chat
    • BPO Email
    • BPO Onshore
    • BPO Offshore
  • Other
    • Sales force automation
    • Telecom Billing
    • Customer Support Ticket Management
    • Headsets
    • Toll Free Numbers
  • Chat
    • SMS/Text
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration
    • SugarCRM Integration
    • Front and Back Office Integration
    • Other Consulting Services
    • Data Recovery Services

Directory Categories

  • ACD - Automatic Call Distributor Systems - Call Routing Software
  • Call Center Predictive Dialer Software
  • Computer Telephony Integration (CTI)
  • Interactive Voice Software
  • Call Center Employment Assessment
  • Service Agencies-BPO
  • Language Services and Language Interpretation
  • Call Center Customer Service Monitoring and Recording