UiPath
– UiPath for Contact Centers
About UiPath
UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.
About UiPath for Contact Centers
Transform your customer’s experience with end-to-end automation.
Whether a customer seeks help online, in-store or with an agent, UiPath enables Contact Centers to automate the entire customer service journey—from initial interaction to a satisfying solution.
Visit our site to learn more:
https://www.uipath.com/solutions/department/contact-center-automation
- CTI
- Multisite Routing
- DeskTop Integration
- Intelligent Virtual Agent (IVA) assistance
- Customer Preference And Behavior Based Menus
- Seamless Transfer of customer information from self-service to agent
- Real Time Reporting
- Multi-channel - Omni Channel
- Unified contact channels
- Unified blending
- Unified Administration
- Unified Routing
- Unified Reporting
- Unified Comminications
- Analtyics
- Desktop Analytics
- Big Data Analytics
- Data Driven Design
- Workforce Management
- Workforce Scheduler
- Automated Workflows
- Centralized Administration for Multi Site
- Track and Support historical agent adherence
- Track and Support real-time agent adherence
- Performance Management
- Compare employee performance against peers
- Link specific areas of skill development
- BPO
- Inbound
- Outbound
- Blended
- BPO Onshore
- Virtual agent recruitment/staffing
- Number of Agents
- 1 - 50 Agents
- 51 - 150 Agents
- 151 - 250 Agents
- 251 - 500 Agents
- 501 - 1000 Agents
- Over 1000 Agents
- Integration
- Systems Integration
- CRM Integration
- Salesforce Integration
- Microsoft Integration
- SugarCRM Integration
- Front and Back Office Integration