CallMiner – Redact

About CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

About Redact

Eureka Redact is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings. Eureka Redact precisely removes sensitive numeric data while maintaining the context of conversation to preserve effective insight while reducing liability associated with external and internal threats.

  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Speech Analytics
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration
    • Front and Back Office Integration

Directory Categories

  • Call Center Agent Monitoring Software
  • Cloud Contact Center Solutions
  • Performance Management
  • Unified Communications
  • Workforce Optimization