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Eureka Customer Engagement Platform
Eureka Redact is a cloud-based compliance solution that applies machine-learning and human curated algorithms to identify and remove sensitive numerical Payment Card Industry (PCI) and Personally Identifiable Information (PII) data from call and text interaction transcripts and audio recordings. Eureka Redact precisely removes sensitive numeric data while maintaining the context of conversation to preserve effective insight while reducing liability associated with external and internal threats.