CallMiner – Alert

About CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

About Alert

Eureka Alert takes advantage of IP-enabled environments to capture speaker separated audio in real-time. Alerts generated from securely redacted transcribed data are delivered while a call is in progress and available via REST-based API for insight and action. Alert takes advantage of SIPREC-enabled environments and other solutions to capture speaker separated audio with call recording. Alerts generated from securely redacted transcribed data are immediately available via REST-based API for insight and action.

  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Voice of the employee
    • Customer Journey mapping
    • Enterprise feedback management
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
    • Help identify strengths and weaknesses
    • Link specific areas of skill development
    • Gamification
  • Training and Coaching
    • agent coaching
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Speech Analytics
    • Analytics based on keywords or phrases
    • Integrated Reporting
  • Language Capabilities
    • Multi Language Capabilities
    • Multi-Language Translation Services
    • Multi Lingual text analysis
  • BPO
    • Virtual agent recruitment/staffing
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents

Directory Categories

  • Cloud Contact Center Solutions
  • Data Analytics
  • Workforce Optimization