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Conversation Intelligence Vendors Report
From contact center phone calls to text-based communications
that take place between your customers and your employees, these conversations
are ripe with intelligence and business value just waiting to be uncovered.
In this new report, Forrester analysts discuss the capabilities of
providers of conversation intelligence solutions specifically geared towards
the customer service function.
To assist in creating your ‘short list’, Forrester looks at
provider:
- Size
- Functionality
- Geography
- Market Focus
Download this insightful guide today to learn the latest
about this competitive marketing and help streamline your due diligence
process.