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Conversation Intelligence Vendors Report


Presented By: CallMiner

From contact center phone calls to text-based communications that take place between your customers and your employees, these conversations are ripe with intelligence and business value just waiting to be uncovered.  

In this new report, Forrester analysts discuss the capabilities of providers of conversation intelligence solutions specifically geared towards the customer service function.

To assist in creating your ‘short list’, Forrester looks at provider: 

  • Size
  • Functionality
  • Geography
  • Market Focus

Download this insightful guide today to learn the latest about this competitive marketing and help streamline your due diligence process.