Five9 – Five9 Virtual Contact Center

About Five9

Five9 is the leading provider of cloud contact centers for the digital enterprise.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel experiences over the phone, web, chat, email, mobile and social.
Chosen by the world's leading enterprises, Five9 is your trusted partner that offers a unique, high-touch approach throughout the entire customer life cycle.
Visit our website to learn more about our 100% cloud-based technology.

About Five9 Virtual Contact Center

Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel customer experiences over the phone, web, chat, email, mobile and social.

Predict the reasons for your customers inquiries with customer intend data and use intelligent routing to get your customers to the best-skilled agent. Free up your agents for high-value interactions by provide intuitive self-service options to your customers with our easy-to-set-up, drag-and-drop IVR.

Automatically sync all customer interactions to your CRM. Monitor, coach and report on your contact centers performance in real-time with the Five9 Performance Dashboard.

Contact us to see why the worlds leading enterprises choose Five9.

  • ACD
    • Multiple Skill Groups Supported
    • Supervisors Can Log Out Agents Remotely
    • Listen and Monitor Agent Conversations
    • Multiple Announcements and Music Treatment Provided
    • Skill Based Routing
    • Supervisor Can Change Skill Groups
  • CTI
    • Multisite Routing
    • Queue Optimization
    • Abandoned Call Recovery
    • Screen Pop
    • DeskTop Integration
  • Dialer
    • Outbound Dialer
    • Preview Dialer
    • Predictive Dialer
    • Answering machine detection
    • Proactive outbound
    • Call Compliance US
    • Call Compliance Canada
    • Outbound Multi Channel Engagement
  • IVR
    • Accurate prediction of expected wait time in queue
    • Natural languge speech recognition?
    • IVR and Channel Testing
    • Load Testing
  • Intelligent Virtual Agent (IVA) assistance
    • Automatic Callback
    • Visual IVR
    • Customer Preference And Behavior Based Menus
    • Speech Recognition
    • Text-to-speech (TTS)
    • Speaker Verification
    • Seamless Transfer of customer information from self-service to agent
    • Universal Queueing
    • Real Time Reporting
  • Virtual CallBack
    • Multi Channel Virtual Callback
  • Social Media
    • Video
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified blending
    • Unified Administration
    • Unified Routing
    • Unified Reporting
    • eMail Management
    • Unified Comminications
  • PBX
    • IP PBX
    • VoIP Phone System
  • WEB Capability
    • Web Chat Capability
    • Web Virtual Assistance
    • Web Click-to-Call
    • Web Self - Service
    • Web Callback
    • WebRTC
  • Analtyics
    • Desktop Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Voice of the employee
  • Workforce Management
    • Workforce Scheduler
    • Intraday management
    • Reforecast based on intraday management
    • Automated Workflows
    • Support Languages
    • Multi Site Virtual Contact Center
    • Centralized Administration for Multi Site
    • Access by Individual User
    • The Solution Maintains an Audit Trail
    • Multi Channel Forecasting
    • Allow for Outbound Forecasting
    • Account for Holidays, Seasonality
    • Support Split shifts
    • Support Agent Preferences/bidding
    • Allow manual manipulation and editing
    • Strategic what - if scheduling
    • Long-term forecasting and planning
    • Long-term budget planning
    • Track and Support historical agent adherence
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
    • Link Objectives to targets/rewards
    • Track individuals training requirement
    • Link specific areas of skill development
    • Reward and incentive solution
    • Gamification
  • Training and Coaching
    • agent coaching
    • elearning
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Web interface
    • Schedule for call recording
    • Playback for any LAN/WAN workstation
    • Speech Analytics
    • Analytics based on keywords or phrases
    • Screen Playback synchronized with audio
    • Instantaneous call retrieval
    • Flexible rules editor
    • VoiP recording
    • Voice and screen saved in standard file formats
    • Calls automatically routed to evaluators
    • Search for call on Ad hoc basis
    • Efficiency in filling out forms
    • Integrated Reporting
    • Multi-site Recording
    • Screen Recording
    • Virtual Contact Center Recording
  • Language Capabilities
    • Multi Language Capabilities
  • Chat
    • SMS/Text
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration
    • SugarCRM Integration
    • Front and Back Office Integration

Directory Categories

  • Call Center Predictive Dialer Software
  • Call Center Remote Agents
  • Call Center Workforce Management
  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Contact Center Gamification
  • Contact Center Messaging
  • Chat and Virtual Agents
  • CIM and Customer Care Resources
  • IVR Software Technology
  • Mobile Contact Center Technology
  • Multichannel Call Center Software
  • Performance Management
  • Predictive Analytics - Speech Predictive Analytics Software
  • Call Center Voice Recognition Technology
  • Unified Communications
  • Unified Desktop
  • Customer Experience Feedback and Analysis
  • Contact Center Customer Self-Help Software
  • Workforce Optimization