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Customer-facing employees have a tough job balancing the needs of the customer with adherence to company policy. Feeling the pressures inherent with handling a high volume of interactions, employees can lose the personalized connection with customers so critical to your organization's goals. Zacoustic Calibrator bridges that gap, promoting empathy and a sense of urgency in your employees.
Zacoustic's globally patented process of aligning agent predictions with actual customer survey responses generates a survey outcome for every interaction. This proven method dramatically shifts the agent mindset and organically drives durable improvements of your most important metrics.