Automated Call Scoring
You need to assess individual agents and teams. With CallFinders call scoring solution, you can accomplish both with consistency and accuracy.
You’ll gain a comprehensive understanding of how your agents are performing with call scoring. CallFinder enables the precise review of every call your agents field, pinpointing areas where they are struggling while highlighting their strengths.
This allows you to facilitate and track individual agent and team progress by setting goals and formulating metrics around company standards and procedures. CallFinder allows you to develop a reliable method for evaluating
agent-customer conversations, while delivering a consistent scoring methodology across individual agents and teams.
Let CallFinder help you accelerate agent training and enhance skill-building by providing timely feedback with real-time call review and automated delivery of scorecard reports.