CallFinder – Speech Analytics

About CallFinder

CallFinder is an affordable, cloud-based call recording and speech analytics application that allows businesses to easily record and analyze customer conversations to generate more business, retain customers, work more effectively and gather critical business insights. This advanced audio mining technology finds specific spoken phrases within call recordings and identifies and categorizes calls that cover business challenges such as customer satisfaction, workforce training, business and competitive intelligence, marketing effectiveness, script compliance, dispute resolution, and more. Whether your goal is to gain competitive intelligence, monitor agent performance, or measure the customer experience with specific products and services you offer, CallFinder will deliver a vast amount of business intelligence, easily and affordably.

About Speech Analytics

CallFinder is a market-leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience.

We deliver our highly scalable technology across a wide range of industries including retail & wholesale, catalogers, finance and banking, insurance, collections, manufacturing, utilities, and more.

CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence.

With CallFinder, you can create searches to aggregate data into designated categories and generate automated reports to inform your business of what customers are saying and how agents are performing.

Call categorization is a critical piece of indexing and analyzing the thousands of conversations taking place between your employees and your customers

every day. CallFinder automates the categorization of every conversation using customized key phrases. By categorizing your calls, you can easily

access, review, and analyze agent-customer conversations to obtain business insights, identify patterns and trends, and make strategic decisions to move your business forward.

Businesses use CallFinder to better understand the big picture, including the impact of agent performance, and the effect on the customer experience. With our speech analytics and quality monitoring technology in place, you have the tools that provide the insights to close knowledge gaps that exist in any department or business unit, and leverage the intel gained to make operational and organizational improvements that contribute to a healthier bottom line.

Learn more at https://www.mycallfinder.com

  • Intelligent Virtual Agent (IVA) assistance
    • Real Time Reporting
  • Voice of the Customer
    • Voice of the employee
    • Customer Journey mapping
    • CSAT/NPS Measurement
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
    • Link Objectives to targets/rewards
    • Help identify strengths and weaknesses
    • Track individuals training requirement
    • Link specific areas of skill development
  • Training and Coaching
    • agent coaching
  • Quality Monitoring
    • Web interface
    • Schedule for call recording
    • Playback for any LAN/WAN workstation
    • Speech Analytics
    • Analytics based on keywords or phrases
    • Multi-site Recording
    • Compliance monitoring
  • BPO
    • Inbound
    • Outbound
  • Other
    • Toll Free Numbers
  • Number of Agents
    • 1 - 50 Agents
    • 151 - 250 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Data Recovery Services

Directory Categories

  • Call Center Agent Monitoring Software
  • Cloud Contact Center Solutions
  • CIM and Customer Care Resources
  • Performance Management
  • Customer Experience Feedback and Analysis