Automated Call Scoring
CallFinder is a market-leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience.
We deliver our highly scalable technology across a wide range of industries including retail & wholesale, catalogers, finance and banking, insurance, collections, manufacturing, utilities, and more.
CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence.
With CallFinder, you can create searches to aggregate data into designated categories and generate automated reports to inform your business of what customers are saying and how agents are performing.
Call categorization is a critical piece of indexing and analyzing the thousands of conversations taking place between your employees and your customers
every day. CallFinder automates the categorization of every conversation using customized key phrases. By categorizing your calls, you can easily
access, review, and analyze agent-customer conversations to obtain business insights, identify patterns and trends, and make strategic decisions to move your business forward.
Businesses use CallFinder to better understand the big picture, including the impact of agent performance, and the effect on the customer experience. With our speech analytics and quality monitoring technology in place, you have the tools that provide the insights to close knowledge gaps that exist in any department or business unit, and leverage the intel gained to make operational and organizational improvements that contribute to a healthier bottom line.
Learn more at https://www.mycallfinder.com